Apple Hillsdale provides a generally positive experience for customers seeking Apple device repairs and purchases. Customers appreciate the helpfulness and friendliness of many staff members, such as Benny, Beyond, Krishma, and Kevin, who are described as knowledgeable, kind, and efficient. These associates go out of their way to assist with issues like activating a new phone, picking up Apple Watches, or repairing a shattered iPhone rear glass, often providing fast and effective service. Krishma, in particular, was praised for her honesty and for quickly helping a customer replace a lost AirPod without trying to upsell, saving nearly $200. The Apple Genius Bar is noted for friendly and quick service, with repairs completed in a few hours at a reasonable price with Apple Care. However, some reviews mention inconsistency in the store's training and customer service. One customer described an unfriendly and unhelpful staff member who was judgmental and lacked problem-solving skills, though another staff member stepped in to help resolve the issue. Overall, the store is seen as a place where customers can get their devices fixed efficiently, especially when assisted by attentive staff.
Karishma, the store manager, took her time to address a matter that has been ongoing for several months without proper follow up from other parties involved. She even took the time to make a call to Apple Customer Support and have everything resolved. Thank you to Karishma and the team at Apple Hillsdale..!!
May 2026
I had such a great experience at the Apple Store at Hillsdale Mall, thanks to Priya! I came in needing help resetting my phone, and Priya walked me through every single step with patience! She made the whole process feel easy and stress-free. It's rare to find someone who's both knowledgeable and genuinely kind, Priya is... read full comment
March 2026
It was difficult to tell who the employees were among the crowd of people, where to go for assistance and information about any of the products. Inquiring about iPhones for Individuals with Public Assistance I was ignored for the most part. Please train your works about this vital service for our elderly and disabled community.
