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February 2024 by Gary Jew
Excellent service and knowledge in working with Kevin. You get what you pay for is what I say. Great incentives ad well.
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February 2024 by Eric Hartz
Rodney is the best! We have bought many mattresses from Rodney over the years. He always provides very practical, thoughtful, and honest guidance for each purchase and nothing but the best customer service. Thanks again & we will be back to see ya on the next round.
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February 2024 by Readen Clavier
Awesome Rodney was a big help to me and my wife got us all the discounts possible and even gave us tips
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February 2024 by Greg Munger
Awesome
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February 2024 by Petra Silton
Our salesperson Robert was terrific to work with, very knowledgable (especially in comparison to others salespeople at other stores) and patient with our indecisiveness.
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February 2024 by Lynda Alhorn
Robert Botto was compassionate to our needs. He was very knowledgeable on all aspects of mattresses at Mancini’s, SanMateo. He took his time working with my husband and myself to help with the best fit. We r very happy with Mancini’s Customer Service and F/U. Highly recommended!
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February 2024 by Debra Galarza
I purchased a bed about a year ago. The footboard was back ordered for that long. When they came they said that my adjustable bed frame won’t work with the frame. The only saving grace to this horrible situation was Rodney. He always called. Let me know the status and had the delivery people take the frame to the warehouse so they could do adjustments so my bed frame would work. He should get a raise
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February 2024 by Mark
Robert is a great salesman and helped me pick the best mattress for my needs!
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February 2024 by Andy Wang
Great customer service by Robert the store manager. Very nice selection of mattresses to choose from.
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January 2024 by Nicole Savickas
Shopping with Rodney was great -- felt taken care of and got to the point, which was perfect because we didn't want to spend to long picking out a mattress. But our delivery address was set to an old address (we corrected at the store), and when I called the delivery service, they routed me to the San Ramon store, who apparently did set my address correctly, but then when the delivery service had the right address they changed the delivery window without telling me. They showed up a half hour earlier than the window I'd been notified for, and I was busy cleaning and orienting my bedroom, so I got a bunch of frantic calls about how the delivery crew was out front and hadn't been able to reach me. Ultimately just had them leave the mattress and the wrapping, but would've preferred that they had installed, especially given the cost of the mattress.
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January 2024 by Michael King
They took the time to show us around, explain all of the differences and help us decide on which product was the best fit based on our communicated needs. Having so many options available to try was great and helped make our decision. Very happy with the service.
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January 2024 by Nory De Francesca
Great customer service and efficient delivery!
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January 2024 by Deborah Orler
The gentleman that I spoke with by the name of Rodney is a great salesperson. Very helpful. Knowledgeable in a good night's sleep because he knows what the right mattress is for your specific needs.
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January 2024 by Teresa Chang
Rodney watt was very welcoming after visiting the mattress firm. After receiving rude and poor service, Rodney was kind, honest and professional. He gave his honest opinions about some few mattresses and we went for the helix midnight. He was able to match a better price then the online price and he did not up sale me. This type of customer service was ethentic and sincere. I was happy with my purchase and the item will be delivered with in 24 hours. Thank you for your wonderful hospitality.
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January 2024 by Cheryl Massarelli
I had a very helpful guy, Kevin, help me with my selection of a new mattress/ bed. It was a great experience and he showed me exactly what I had hoped to get. I’m very pleased with Mancini’s and their customer service. They are going to install my new bed after removing my old one in a couple days!! Yay
