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November 2023 by Saurabh K.
Quick to schedule and service. Affordable and competitive pricing. I get Nissan and Honda serviced
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November 2023 by yoyoy k.
I have been getting my cars serviced at this shop for many years now. Over time, I get to know Wally more. At first he does not appear very friendly to his customers and that is basically the reason why some of the reviews here point out that he is rude. To tell you the truth this guy is not rude. He just has this "direct to the point" attitude and he does not sweet talk and get you to do services that your car does not need. He cares for his clients and won't charge you arm and leg for any auto service. Very decent pricing, honest, always ask you before he would perform any job to make sure you are okay with it. I always feel confident and comfortable bringing my cars to Wally for service. The only time I brought my car somewhere else was the time when he was closed for about a month or so and my car had all these lights go off so I had no choice but to bring it to a different auto shop. Norfolk Auto Service is a great repair shop to have in San Mateo.
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November 2023 by Teresa L.
I recommend this business. No nonsense. It is a great option for people who live and work in the area. It is reasonably priced as well. Good value.
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November 2023 by Poiuytrewq A.
I'm pretty sure I've reviewed this place before but I guess a 3-year-old review is obsolete. Anyway, I first came here in 2020 during Covid. The mechanic helped get my car ready for a long drive to SoCal. Fast-forward 3 years and we haven't driven a lot because of Covid, but we needed to replace the break pads. The mechanic was very helpful and thorough. He only replaced the ones that needed to and informed me the percentages for the others. Just like before, I think that he was honest and offered fair prices. My dad wanted to take my car to some other mechanic and I say, "No thanks, I have a mechanic. "
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November 2023 by Leeza
Fast and very reliable service! It's my second time here and this will be my go to place whenever I need an oil change or if I ever have any issues with my car.
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November 2023 by Wendong Xing
Got an oil change here, reasonable price, very quick service, also did a through free basic check on tires, brakes, fluid, etc. And the way they speak with customer is very polite and professional , glad I found this hidden gem shop.
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October 2023 by Priya D.
Wally and his team are the most honest and great repairman I have ever worked with. I had an issue with a starter that Wally had replaced for me, and once I let him know, not only did he follow up with me several times, he also refunded me the full amount of the starter and labor with no questions asked. To me, this is the best customer service experience I have received! He doesn't try and upsell or overcharge for anything, and I trust him implicitly. Thank you for everything Wally!!!
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October 2023 by Yulee Nguyen-Park
Highly recommend Wally and his team. I go to Norfolk Auto Services from SF because they’re trustworthy, explain with great detail, and never give you hidden/false info. His car advice is always welcome and straight to the point. I don’t ever spend more than an hour here. I guarantee you will not be disappointed.
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September 2023 by Amanda S.
Only went for a smog check. Service was quick and able to get an appointment that worked for me. Would definitely go back again.
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August 2023 by Almin Lalani
Wally was great! Very honest and gave a detailed breakdown of the service performed and the costs. Also they changed engine oil, tire rotation and transmission service in like 40 mins! Great service and prices!
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August 2023 by Andrew Shi
Got an oil change here—it was excellent, fast, no-nonsense service for a fair price (the lowest estimate among 6 locations I called). They included a basic multipoint safety inspection and didn't try to upsell anything. On top of all that, the owner has two AE86's out front in perfect condition—if you know, you know!Service: Oil change
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August 2023 by Sumedha R.
Very knowledgeable and trustworthy, which is so hard to come by these days. I wouldn't trust taking my car anywhere else before hearing their opinion first!
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July 2023 by Christian A.
Wally is the most honest and genuine mechanic I've ever encountered. I called him to schedule an appointment, very straightforward and asked what day/time works for me. He said the wait for an oil change is 30 minutes.Finding his shop was a bit tricky but luckily I saw the sign (pictured below). You pull into the back gravel area and park in the back. Wally or his mechanic will approach your car to then service you. Had a clean waiting area outside with plastic chairs underneath an umbrella.The oil change ended up taking only 15 minutes! Aside from doing an oil change, Wally does a wellness check of your vehicle. He takes notes of the following: the service he performed, tire pressure, brake life, tire tread life, and vehicle fluids he topped off. If I wasn't knowledgeable with cars, Wally does a great job on explaining things to the customer.I've found myself a new mechanic!
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July 2023 by Dmitry Shesterkin
Wally provides a really honest service, which is an extremely rare thing in the area! Initially, I went to the official Honda dealer for a minor safety recall and a simple oil change, but they tried to upsell me multiple services for $700 before even seeing the car. I've kept tracking which services my car needed, so I rejected all that. During the service, I got a call from them that the brake pads were worn off (front 2mm and rear 4mm) and needed to be replaced for another $700-ish with a $100-ish discount. Fortunately, I thought that it was too expensive and decided to shop around. I chose Norfolk Auto Service for the job, and Wally and a partner checked the brake pad conditions FOR FREE and found out that the front had 40% life left and the rear had 70%, so I didn't need to change the pads, and THE OFFICIAL HONDA DEALER JUST TRIED TO SCAM ME. So I would strongly recommend Norfolk Auto Services as an honest car service!Service: Auto brake replacement
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April 2023 by Luke Young
I loved this place due to reasonable prices, transparency, and technical skill. Wally quoted me $75 for an oil change which was $55 less than arco on hillsdale. He also fixed a squealing serpentine belt that both arco and pep boys said they couldn't fix except by replacing it.
