The Verizon store in San Mateo is highly regarded for its convenient services and friendly staff. Customers can easily order phones online, choose in-store pickup, and enjoy options like free 2-day shipping, express lockers, or same-day delivery where available. The pickup process is simple and efficient, with customers reporting a quick and hassle-free experience when retrieving their orders from lockers. Many reviewers highlight the helpful and polite staff, noting that employees like Francis, Ven, Kevin, and Adnan provide excellent service, answer questions patiently, and go out of their way to assist. Customers have praised the store for minimal wait times, often under five or ten minutes, and for staff members who are professional, kind, and considerate. Whether upgrading a phone, getting a new device, or handling repairs, visitors find the store to be a positive environment that makes the process quick and easy. Overall, the store offers a smooth shopping experience, attentive customer service, and multiple convenient options for mobile and internet needs, making it a reliable destination for Verizon customers in the area.
Sanjana is the best staff. She was really helpful. And we could save money a lot!
March 2026
Kayee was wonderful!! She was so friendly, patient and very personable!! Best experience with phone purchase for myself and my sister!! I give her 10 stars!!!
March 2026
Kayee has been such a superior employee. She has been so gracious and patient with me in helping to acquaint me with all the new features on my new Google phone. I highly recommend her to anyone not comfortable using the new technology. Thank you for all of your help!
