-
August 2025 by Joe Hogan
Why is there no phone number to talk to a human being?!
-
August 2025 by Stevie Xie
I witnessed an embarrassingly rude exchange here between a young male employee and an old man attempting to return a product.
Instead of meeting older folks with more kindness and patience, this young male employee humiliated and belittled the old man. Such shame how this store treats its customers.
-
July 2025 by Daniel Pena
Stay away. one of their employees straight up started insulting me for asking a billing question, the manager had to step in, she was very respectful and fixed my issue but the first guy was the worst customer service interaction I’ve had in my life.
-
July 2025 by M
Someone cancelled my service when I didnt ask for it.
-
July 2025 by Alex J
Don't waste your time coming here
-
June 2025 by Ralph Dumlao
Called to let them know that for the past week internet has dropped several times a day. They said that they will send a technician to resolve issue. The day before the appointment xfinity call and said that the issue resolved and appointment was canceled. But it still remains and it’s even worse. Today internet dropped several times and last 20 to 30 minutes at a time. This always happens and we use about 80 to 85% monthly but pay 100% of the bill. Now does that sound fair. NO!!!
-
June 2025 by Catalina Trott
They ask me if I wanted to get Xfinity mobile about two years ago, I declined but they sing me for a celular without my knowledge
Then send me to collections and damage my credit
Is been a nightmare
No help to resolve the issue
-
June 2025 by Annalise Eder
I am extremely frustrated with the experience I’ve had with Xfinity customer service. I’ve spent hours being transferred from one agent to another — none of whom could help, and all of whom gave me conflicting information and inconsistent pricing. I’ve had to re-explain my situation over and over with no resolution in sight.
To make matters worse, I’ve been overpaying for over a year due to incorrect advice I was given by an Xfinity agent. I was told my internet issues were due to having a slower-speed plan and was pressured into upgrading. It turns out the real issue was my modem, which needed to be replaced after I moved. Because of this, I’ve paid $10 more per month for a full year unnecessarily. Now, when I try to downgrade and save money, I’m told it would actually cost me $20 more per month — which makes absolutely no sense.
This level of disorganization, misinformation, and lack of accountability is unacceptable. I’m extremely disappointed and am seriously reconsidering whether I want to continue being an Xfinity customer.
-
May 2025 by Derek Frost
I was in and out of there in five minutes. Granted that’s not gonna happen all the time. It’s a retail store with limited human resource so you have to be patient.
-
May 2025 by G Cé
It was kind of easy getting services started. But for follow up its very hard to get a hold of a person. If you like talking to computers this is the place for you.
-
May 2025 by H RD
Such a horrible customer service.
-
May 2025 by Sheldon L
I had the most DEPLORABLE experience at this store. The male (nothing gentlemanly about him) who attented to me was downright rude and refused to give me a name at the end of our interaction.
All of this happened while his manager was sitting right next to us witnessing his performance, she was much better and attended to us after he pretty much walked off.
I feel bad for the manager but would avoid this location in future...at a loss for words.
-
April 2025 by Rebecca Yen
Please Note That “Xfinity Now “Cellular Service is a separate subsidiary under Xfinity , but the service seems to be outsourced to a third party—I’m still not sure who exactly. Their technical support has been absolutely terrible, and it turned out they were unable to transfer my original number (something I only found out afterward). I had no choice but to go to the this store for help, but the staff were unwilling to even try to resolve the issue. They simply kept shifting the blame, which was incredibly frustrating and disappointing.
-
March 2025 by Justice
Two month long battle trying to receive a phone I purchased. Have to open a bank claim.
-
March 2025 by Emily
I had a terrible experience at the Xfinity store in San Mateo. A year ago, I signed up for a promotion where two phone lines came with free internet. Now, I had a issue with my bill, and when I tried to explain the issue to get it fixed, the manager was incredibly rude and dismissive. She didn't even listen to my concerns and had no sense of customer service. Instead of helping, she was unprofessional and made the situation worse. Very disappointing experience! Xfinity needs to train their staff better.
