-
March 2024 by Bryton Mays
I ordered an instore wifi router package pickup, ubered to the store and when I picked it up, one of the wifi cables was left out of my red xfinity bag. I didn't realize until after I ubered back home and was setting up the system that the coalax cable wasn't there.I called customer service to see if I was mistaken, maybe it was an optional cable? They told me it was needed and that I needed to go back to the store. I was told they would reimburse me for this second Uber trip. 4 calls and two months later there's been no reimbursement, just wasted time, money and energy.This could've been avoided with thoroughness on the employees part, or maybe a hey "let's check everything is there" before handing the bag over.Other than that, some of the employees in store were really knowledgable and nice.
-
March 2024 by Fuad Baba
Alma was amazing. The store was packed with 20 people and only 4-5 employees working. She was calm and didn’t rush anything and got me out of there in 5 minutes. I could tell she really knew her stuff! Thank you Alma!
-
February 2024 by Kazuyo Sugiura
Applied home Internet and mobile contract. The staff was very friendly and helpful while I was kept waiting for more than one hour.
-
December 2023 by emi moraes
They told me that cost 25 monthly and at 3 er month took me 50 from my checking account
-
December 2023 by Vusal Verdiyev
The most inefficient store you can ever imagine. You see staff free, sitting behind computers, not serving anyone, typing and laughing.. And you are just sitting for an hour or two waiting to be served. Horrible service
-
December 2023 by Joe Carrasco
I wish there was a way to give a negative score. Tried to help a friend with a Samsung phone that he bought here and were basically told "not our problem, contact Samsung". Simply unacceptable, he is still paying on his phone but they refuse support.
-
October 2023 by Srikant Bevara
One of the lousy set of staff who are not ready to help and not ready with any answers .Service used to be so good a few years back.This is pathetic to have store in a nice mall and lousy staff.No basic courtesy , no manners , no money useful information to offer . We were there to buy new iPhones , such easy sale and we got upset and do not make the purchase. The manager and guy in the front are actually turning people away .Horrible experience. Rating 1 because there no negative rating
-
October 2023 by Aditya B
Returning equipment takes hours. It is such an easy transaction, they need to put in your phone number and scan the barcode on the equipment. They make you wait for this along with people applying for new phone and internet connections. Just awful customer experience.
-
October 2023 by ifoney1
Worst staff ever. They just hang out and talk making people wait
-
October 2023 by Michael Simon Xavier
Had to wait two days for the order to process and to make it worse, I was asked to wait 35 minutes just to pick up the install kit from store.
-
October 2023 by Jean-Philippe Player
Pleasantly surprised. I was greeted as soon as I entered and placed on the waiting list. Store is well laid out with several sofas and TV if you have to wait. The salesperson was able to resolve my request.
-
September 2023 by Laura Oliver
I had no choice but to come into the store because online and phone services were impossible. I had an account supervisor "change" my plan so I'd be paying less and then was charged 20 dollars more.Came to the store in a sub par mood and was greeted by a young man with curly blonde hair. He was extremely rude and impatient and was not able to send me the official contract. I asked for the written contract and the things he promised were not listed in my version. He told me he could show me the newer contract terms so I knew but couldn't give me a written version. Turns out the contact you see on your phone when you sign up is differently worded than the ones the reps are seeing. Seems a bit dishonest to me. What he said was not consistent with what an online rep told me 20 minutes earlier and neither was consistent with the written contact. I would give xfinity a 1 star but give this store 2 because at least they were able to get something done. However, I'm seriously consisering switching providers due to the multitude of billing issues and dishonestly I've experienced on the part of Comcast. Buyer beware.And for store management, teach your employees basic customer service best practices.
-
July 2023 by Tom Ferrando
I recently visited the San Mateo, CA store to swap out an X1 box for one that would play all my subscription apps. Excellent service from all staff. Only waited 5 minutes or so, then was swiftly taken care of and was out the door.
-
July 2023 by Kirk G
A seamless experience. Appreciate the new location as compared to the old Redwood Shores one.
-
May 2023 by Vidushi Jain
Extremely rude people and don’t have any idea to resolve issue. Don’t waste your time to go here. I had a simple trade in drop off. Firstly xfinity screwed up shipping label. When I called them - they ask me to go to this this store.The guy took 1 hour and sent me to two different people but could not figure out a thing and asked me to come back next day.
