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September 2023 by G Burton
Most of my UHaul experiences involve small businesses trying to make some extra side cash (but not putting any effort or attention into being a topnotch rental yard) and/or employees that seem absolutely miserable. Renting from Windy Flat was the exact opposite of that experience in every way.The vehicles are super clean, and previous damage is actually noted meticulously so you don't have to wonder if you'll be charged for the tiny knick you see on your walkthrough. They have tons of space for their vehicles, so there's no weird issues with driving big trucks through shared parking lots or having the employee ask you to follow them in your car to a second lot to grab your truck (a real past experience btw). And most importantly, the people who run this location are absolutely incredible.We showed up when the office opened and, due to Uhaul's system error, were waiting for a bit before we could check out. Not only was this painless, it was borderline enjoyable, lol. The people helping us were kind, apologetic (despite this being no fault of their own), and just straight up pleasant. When we unexpectedly had to adjust our reservation later on, they helped us eagerly and competently, and even took a moment from absolutely crushing it at their jobs to check how we were doing personally.At this point I am gushing about van rental, so to wrap this up and reiterate: Windy Flat RV Center is a fantastic business of any kind. When compared to the average UHaul dealer, they are simply unparalleled. I would recommend anyone in the East Bay use this location, even if it means a few extra miles on your invoice. You won't regret it.Thank you all so much for everything, you've got a customer for life.
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August 2023 by Alex Liebert
We picked up a uhaul here. Wonderful, professional friendly staff.
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January 2023 by jesse pavon
Great place always friendly always have clean ready to go trucks. Definitely go the extra mile I'm a loyal customer for life.
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July 2022 by Nema Etezadi
Wonderful experience! I think they wrote the book on customer service. They went above and beyond to make sure I had a truck to move out of state with. I recommend everyone who needs a u-haul work with them, there the best.
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June 2022 by Lourdes Martinez
Excellent experience.
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October 2021 by Dena Delaviz
Really excellent and friendly service. Very flexible and accommodating. Family run.
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September 2021 by Robert L Smith
Very helpful and caring staff. Very accommodating people. This is my third time using their services, they will always be my first go to!
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October 2020 by Kaitlin M.
James helped me book the appointment and he was very helpful and professional. Everything was ready when I picked it up. The truck was super clean and easy to drive. The staff was super helpful. Returning was a seamless process. Highly recommended.
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August 2020 by Aniebietobong E.
The customer service here is above bar. From Amanda on the phone to the gentleman at the desk. Thanks so much and take great care. -Ani
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August 2020 by Ron W.
This is our 1st time renting an RV & thanks to Mike & his staff the RV performed perfectly with no problems thru out the entire trip. Mike took his time to walk us thru to make sure we knew how to operate everything & also gave us a few tips that the cruise america videos didn't show. The staff was very friendly & courteous & if we had questions they didn't hesitate to explain. We never had to call for any help. I was a little nervous but as soon as we started out I was comfortable driving it right away. We went to Vegas 1st & then on to Grand Canyon. RVeeing is the way best way to enjoy the scenic views. So relaxing & in no hurry to do anything. Having our own bathroom was the best especially for my 5 yr old grand daughter. The only issues we had was driving in high windy areas. You'll get tossed around so you have to really slow down. My family enjoyed the trip so much they are already talking about doing it again but maybe go north. Thanks Mike & to your staff for a great memorable vacation!
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August 2019 by Nickolas F.
Hands down the worst experience renting a vehicle ever. We picked up a 20ft. RV for a 2000 mile trip through the sierras to Spokane and could only go 40 miles an hour due to the relentless shaking of the vehicle. Tread came off one of the tires and we were stuck on the side of the road for hours in the middle of nowhere. The tow truck driver insisted we get 2 other tires changed since they were all warped badly, so we parked the vehicle for several days until Cruise America could find us replacement tires. We had to drive over an hour out of the way to have the other tires changed because they wanted a specific brand of tire. Roadside assistance told us we would be compensated for damages, but when we returned the vehicle and filed complaints we found out otherwise. Since the vehicle didn't have a 'mechanical breakdown' we would not be compensated for anything. Not even the gas or mileage used to fix their vehicle, not all of the reservations we missed because we could not make it on time, not even the days we couldn't drive the vehicle. Additionally, the unyielding shaking caused by the warped tires caused my elderly mother to lose consciousness, it also damaged an expensive bike we had secured to the RV. Cruise America and Windy Flats will forever be my horror story when it come to vehicle rentals. Spare yourself and do NOT do business with these people.
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April 2019 by Rodrigo Saggion
Unprofessional. Change rules quickly and let you know late
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January 2019 by Rozel Bordon
Mom and Son Team runs it! (Velma and Michael), Very Patient, Understanding and kind People. Have the good Hearts! They're there to Help. Good and Excellent Customer Service! Much Thanks and God Bless!
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December 2018 by Andy Stevko
Got an RV, get an RV, rent an RV. Windy Flat has got you covered
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September 2018 by Joan McCandless
I dropped in Windy gap RV Center just hoping to get some information about a problem I was having with my euro van. Not too many people work on these! Mike was the best and actually fixed the problem in about 30 minutes. He really knows what he's doing. And is a kind person in addition. Thanks a million Mike!
