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January 2024 by DeAnna Jackson
Got what I needed
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January 2024 by Alejandro Vicuna
Very good everything
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January 2024 by Jenifer Jayme
It seems every time I go to Macy's these days, it's an unpleasant experience because they are so understaffed and the existing staff seem so miserable. Customer service is horrible if you can find a salesperson. Today I stopped by the perfume section to pick up cologne, knew exactly what I wanted, found the counter where this cologne was, and waited. And waited. And waited. There were no staff in sight. When a staff person finally walked by me, twice, he looked straight at me but didn't say a word, didn't nod or indicate he knew his job involved helping customers. I finally flagged someone else down and he told me to wait at a counter at the other end of the store, where I found the same jerk. I told him what I wanted and he didn't know if they had it, but I said "you do, it's where you saw me before.". So we walked across the store to that counter. He was miserable, rude and less than helpful the whole time. I've decided to avoid Macy's - it's not worth it.
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January 2024 by Terence Ortiz
I love that Macy's is still here. The team there could use some additional training when it comes to customer service. Helping customers patiently waiting in line is more important than go backs.
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January 2024 by Verónica Carrera del Río
I went into the Backstage section. Very nice things indeed, and the ladies working there where very polite.
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January 2024 by Craig Henry
When you think of Christmas, this is the only thing that comes to mind is Macy's. I don't believe there is another store on the planet that tries harder to support Christmas than Macy's! They have plenty of great products and even when I go shopping for a birthday gift, I will usually go to Macy's because they stand behind their product!
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January 2024 by Jeff H
Overall, I'd give the store a 3 or 4 (it's bigger and better than the Corte Madera one, which is a 2) but I give Carole, in Furniture, 5+ stars. She was super helpful 3 years ago when we bought our sectional, and today she excelled again in helping us with a new bedroom rug. Responsive, cheerful, excellent to work with.
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January 2024 by Karen Weinberger
The store was empty. I went looking for some vibrant towels only to find half empty shelves of dinge. I used to love Macy's. Now it's a sad beige store.
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December 2023 by Nana N.
My husband bought me a perfume box set. I took it back to exchange it with the perfume I wanted. I asked the sales person to show me the perfumes but she kept insisting to do the return first. Then I wanted her to show me the perfume and instead of doing that she told me to go to another sales person because she didn't have the one I wanted. She immediately turned and assisted another customer instead of helping me to order what I wanted from another store. Really Macy's? I returned the item which was about $200. I would think you would train your sales people to value the customer and try to make a sale. So disappointing!
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November 2023 by Vivian Timmins
My mom wanted a 100% cotton robe. So what that translates to is not just a tag that says 100% cotton, it has to be a certain type of cotton, Egyptian, Turkish, Organic would really add a better "you know what I like score". Exhausted after work I head to Macy's or Nordstrom because they do hold a level quality. So I stop at Macy's(Terra Linda) due to convenience. I find robes. My mother would use these thin, ugly, hard feeling robes to wipe up spills or likewise. Every step hurts my back even more and I'm not finding anything that will do, and I am really finding everything I like and I mean everything! So I'm approaching the corner of the tiled walkway and what do I see... Robe corner,,, I look, I touch, so far so good.... I access it up and down, it has passed on all areas. The price tag, what does it demand of me, well thank -+"*+"'*;:+* $200.00!!!!!!!! Black Friday kicked that price tag right out the door. I got it for a whoooooooping $67.00. It turned out to be the high quality, thick yet soft to the tough nice robe my mom needed. There's always something for everyone at Macy's.
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November 2023 by Kara CQ
Macys commits wage theft and has the most psychotic managers in the biz.
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November 2023 by Michael Sabella
Typical Macy's experience. Polite people but sparse help.
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August 2023 by Marilyn V.
It's just awful. Women's department has little selection and a good portion is now childrens clothing and toys. Staff are few. It was my go to for many years but no more.
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August 2023 by Dave Newcastle
Macy's just never seems to be on top of things, and this store is particularly run down and poorly merchandised in a mall that seems dead.
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August 2023 by JJ M.
I've shopped at Macy's stores since I was a teenager. When the Emporium closed at Northgate I was heartbroken but thrilled by the promise of a beautiful Macy's store like the one in San Francisco. It happened and I was a loyal shopper at the San Rafael location when I lived in Marin. Well, it was great while it lasted. I had my first visit in many years and experienced a depressed store that is not much of an anchor for that ghost of a shopping center. The inventory is limited, the layout and displays alternate between discount store and boutique style, and there is a lack of employees who are visible and courteous. I explored the entire store and remembered decades of holiday shopping, the frenzy of their their big sales, shopping for gift registries. What I experienced in the present was a waste of time. The top floor has furniture taking up half the space. The remainder of the area is home goods: towels, bedding, cookware, etc. but no employees in sight in those latter areas. I had a question but couldn't find a soul anywhere. This floor came the closest to the inventory I valued in the past. I recall shopping the second floor ladies department for work, vacation, and dress up clothing. It was also a terrific store for mature women who want standards - leisurewear such as slacks and sweater sets so I'd buy gifts for older relatives. That isn't possible anymore unless they are a plus size. I even witnessed a senior and her daughter flee the store because of a lack of petite options. I realize Kohl's is at the other end of Northgate so they likely went there. I spoke with a clerk who explained the new plan for the shopping center and Macy's rebranding of certain labels. He was the bright spot during my entire time in the store - he was doing stocking in the center of the ladies' department. The worst part of my visit happened on the first floor. You would think you were at Ross, Marshalls or other discount stores by the look of the shoe department. Sample shoes on top of a shelf and boxes upon boxes below. I asked a clerk about orthotic shoes and experienced classism for the first time in years and it was surprising. She kept stating the price of the shoes I was seeking, suggesting they were out of my price range. When I later asked about the Macy's in Corte Madera she reminded me they also have. Nordstroms and higher end retailers. Rude, unnecessary but also expected. She clearly doesn't know how to read her customers and I am considering contacting the Corporate office of this. Seriously rude. The shopping center changed over the years and tried to meet the needs of a changing county. I don't live in Marin but that shouldn't matter. Macy's was a big part of my history but I don't see a place in my future for another painful shopping trip.
