ATS @ Neuhaus Service Inc. is Marin’s most trusted auto repair shop, known for excellent customer service and expert repairs. The crew continues a top-notch tradition, treating every car as if it were their own. Customers describe the team as total pros, solid, like-minded people who truly care and are happy to work on any vehicle. The service is fast, reliable, and honest. Technicians provide quick, preliminary diagnoses and confirm issues efficiently, often while customers wait. The shop is commended for its lack of judgment and for making clients feel immediately taken care of with no unnecessary waiting or red tape. Regular updates, pictures, and clear explanations are provided, ensuring transparency, especially for those who may not be familiar with car repair. A standout feature is the exceptional customer care, notably from the service advisor, who is described as an absolute gem, wonderful, sweet, knowledgeable, and a rockstar. This advisor ensures customers are well-attended and not lonely during a wait, offering unwavering due diligence. The overall experience is one of genuine care and competency, changing customers' entire outlook on automotive repair. The shop is hailed as a life saver and a place of honest work at an honest price, with a team of genuinely good people who get you back on the road, cruising better than ever.
I was a long time customer of Jack Neuhaus, who ran a top notch shop with excellent customer service and expert repairs. The crew at ATS@neuhaus is continuing the tradition. Suzanne is wonderful, and everyone is a total pro. I highly recommend this shop.
February 2023
I was going through a rough week and was in town for the weekend, my car's check engine light went on. I needed a last minute check to see what was happening. They were amazing. Even though they were super slammed I was able to get my car checked. They are not only reliable but genuinely good people.
January 2023
Super friendly, easy service.They also went above and beyond to help me diagnose an issue from a video I took, even though it was for an issue they had to refer out to another shop!
