-
January 2024 by Karin Narodny
I was in the shop returning something at the UPS Center and shopping and met the delightful Jacob who was so nice and patient. Ask for him in the tech department. He is great! 1/21/23
-
January 2024 by Ali K.
I recently visited your Staples store located in San Rafael CA and I wanted to share my experience with you, specifically regarding the customer service I received. Upon entering the store, I encountered an issue at the shipping area where I sought assistance from a Hispanic woman with tattoos (neck/ear,arms). Unfortunately, the encounter was less than satisfactory. After providing all necessary information for my package retrieval, her demeanor was extremely rude throughout the interaction. At the beginning of our interaction after telling her this is my first time and this is all the information I have, she looked at me and said, "well I can't help you." Rude is an understatement. I was shocked by the way she acted in front of customers and towards me. I understand she didn't know what she was doing but that didn't excuse her demeanor. I understand that everyone has their off days, but the level of rudeness was quite surprising. It was my first time at the store, and I expected a more positive experience. I appreciate the assistance provided by an older woman. She were helpful and courteous. The Hispanic woman needs to be talked to by management and be given some training in customer service, emphasizing the importance of professionalism and a positive attitude. I really hope she treats the next person better. That was really uncalled for.
-
August 2023 by Fiona B.
I went into staples to print out some important documents and I was having a bit of a hard time understanding the self serve and the print by email functions. Maybe that makes me an idiot but whatever I was struggling and I asked the employee behind the copy&print counter for help. He didn't say a single word to me just walked around the counter and gave me the instruction card with the most basic instructions. I asked if he could give me some actual guidance and he said the instructions are all there. Clearly I was struggling and it's his job to help...I pressed him more about actually taking me through the steps and I was met with the most condescending tone from a customer service employee!!! I work in customer service so I know how you're supposed to behave and this was sooooo upsetting. He spoke to me like I was an idiot. I didn't get his name unfortunately. I went to the front of the store and another employee Carolynn was so incredibly helpful. She took me through it step by step and was so kind. I started crying because I was so upset about the interaction I had with the other employee and again she was so sweet and comforting. I typically don't write reviews but I am just completely shocked at the experience I had. That guy was an absolute tool.
-
July 2023 by Meaghan Boykin
Printed a couple posters here and they were high quality. Staff was friendly.
-
July 2023 by Curtis W.
Thanks to Lynn I got in and out with a quickness and ease She took care of business like a boss
-
May 2023 by Jonathan Kiesler
Five stars go to Mitchell in print services. Great customer care by exceeding expectations and anticipating my needs. Thanks!
-
May 2023 by Melanie C.
I stopped by to simply print one page using the self help printers. The man working the counter said I could enlarge my image using the prompts on the screen of the printer. Not true! After attempting to print multiple times, I then asked if he could enlarge it for me so I didn't waste more $. He replied yes, but it would take a while. Really? You can't print one page and enlarge an image with all the printers you have behind the counter in a timely manner? Thanks for nothing! Reasons like this, is why your one star rating is your best.
-
February 2023 by Alice Huante
Not really good customer service. Wasn't really busy. And nobody seemed to want to help me out to buy a keyboard. So I guess I'll go down the road to best buy!
-
February 2023 by Vitoria Valentina Santos Firmino
The best place to visit if you need good quality school and office supplies. Organized, well labeled and fair prices.
-
December 2022 by Megan Gordon
I had a quick turnaround order for posters to be printed for an event my company is hosting.The night before they were due, the large format printer went out. Eli, at the store called me. He explained the situation, apologized, and asked how much leeway I had in the timeline for when I needed the order. Unfortunately, the answer was not much.Eli worked with another store to get them printed out, and kept me informed of his progress and timeline.He also re did one of my posters because once it was mounted, he was not satisfied that it was perfect.Eli showed true dedication, and concern with ensuring my final product was something that would showcase my brand the way I wanted, and be proud of.He’s also a genuinely kind person, who obviously takes pride in his work.Staples corporate, if you read this, take note. You have an exceptional player on your team. I’ll be back with any other printing and marketing collateral needs I have.
-
October 2022 by Linda P.
Thank you Staples for taking a trunk full of e-waste 10am Sunday morning - I literally drive up, and they gave me $15 in coupons
-
August 2022 by Dan Meblin
Charges a 300% "express fee" for same day printing...even if the the print shop isn't busy...just because its a way to make more money.--------------------------------Me: I'd like to get a color print madeStaples San Rafael: When do you need it?Me: End of biz today...that's 5.5 hours from nowStaples San Rafael: We will have to charge you 3 times as much for the job because its an express orderMe: Do you have other printing work that will take the entire day to print?Staples San Rafael: No. It just our policy.Me: But I just did a printing job at Staples 3 months ago and they did it same day and didn't charge me an express fee.Staples San Rafael: It's our policy.Me: It's your policy to triple your price if a client wants same day turn around in an empty print shop?Staples: Yep. It's our policyMe: Here's my policy. Goodbye.
-
July 2022 by Julia W.
My elderly mother went ther to buy a computer power cord. She brought the computer to them, by they STILL sold her the wrong cord. Now I have to spend a bunch of time helping my elderly mother return the incorrect cord because the staples employees couldn't do their job. If staples had good customer service then they would have verified that the product they sold my elderly mother was correct. Now I have to waste my time to return this product to the store for my elderly mother.
-
March 2022 by Heather D.
I got a bunch of things printed at Staples and I was helped by Simon and he was incredible!! I so appreciate all his patience and the help he gave me. I highly recommend this staples!
-
January 2022 by Mary W.
Whenever I read a review as positive as the one I'm about to write, I always think it's a fake, that some friend, family member, or marketing advisor was enlisted to rave about the business. Yet I genuinely cannot say enough good things about Staples in San Rafael. It is so refreshing to shop at a store that truly cares about serving the consumer and the community at large. 1) I went into Staples to mail a bulky carpet back to the seller. Staples did everything to assist me, including printing out the address label, and charged me nothing! 2) Staples accepted my big old printer for recycling even though I bought nothing that day. 3) Several months later I went to both Staples and Best Buy to buy a new laser printer. The Best Buy employee shrugged their shoulders and said they didn't have the printer I wanted and couldn't get it any time soon. Staples in San Rafael ordered it for me on the spot. It was delivered to my home 2 days later. 4) When I opened my fancy new HP printer, I couldn't figure out how to install it. I called the Staples store in San Rafael and quickly got a free expert on the line. In a very clear and courteous way, he told me everything I needed to know to get the printer connected to Wifi and zipping out the pages right away. Staples in San Rafael has earned my loyalty. Couldn't say whether all their stores are this awesome, but wouldn't be surprised if Staples at large has a "Can-Do, Consumer-First" philosophy.
