The UPS Store #2623in San Rafael offers a wide range of services, including expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, and faxing. The locally-owned and operated business is conveniently located in Montecito Plaza, just a few blocks from downtown San Rafael. Customers generally report positive experiences, with the store being described as efficient and providing good customer service. However, some have expressed frustration with the long wait times, particularly when the staff is occupied with lengthy notary clients. There have also been reports of rude and dismissive behavior from certain employees, though the owner has addressed these issues. Despite these occasional challenges, the majority of customers seem satisfied with the services provided by The UPS Store #2623. The store is a popular choice for tasks such as package returns and shipping, with one customer even stating that it is the "BEST" UPS store near their home.
I had a super good experience here with my walk-in live Scan. The guys knew what they were doing and did it cheerfully. After my live scan I used a desk to do some work on my laptop while more customers came in and each one they treated with respect and willingly helped.
January 2026
The location and ample parking. Hours convenient. Staff knowledgeable, efficient and professional!
May 2024
This thief made my coworker uncomfortable and when I asked her not to do that because its unnecessary, she walked out stealing her print outs, already notified sheriff but want other ups stores to beware this person who has issues clearly.
