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January 2024 by Loree A.
What happened to Verizon? Service and reception is awful. Verizon used to be the best for reception even in spotty areas. Not anymore.
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December 2023 by Pearl Horodko
Thank you great iPhone Great service?Verizon
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November 2023 by Eva Arias
Amazing cannot describe my experience! Changing providers and a new phone is normally a nightmare. Nico took care of EVERYTHING for me. Treated me with smiles and confidence. So grateful for his expertise and knowledge. For listening to all I asked for and hitting it out of the park. He wouldn't let me go until I was comfortable with everything. You have a loyal customer in me.THIS is customer service.
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November 2023 by Julia Emahiser
Nico is the most personable and professional rep for Verizon that I’ve met yet! He calmly fixed my phone and spoke pleasantly with everyone I saw entering the store. He can multi-task problem solving and does so with a smile. I highly recommend this particular store if you want the most efficient help for your phone! They also have nice choices for accessories. Parking is easy too.
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October 2023 by Kamla Baloue
I made an appointment to handle a matter and was very nervous because previous attempts failed.Fortunately the Mgr, Kristlyne was there and she promptly took charge. She said to transfer from old phone to new one would take about 1/2 hr. I was able to run some other errands and sure enough I returned and everything was completed.The young guy Carlos was also very kind and helpful.I walked away feeling very satisfied that this was handled so efficiently and promptly. Thank you Kristlyne, Carlos & San Rafael Verizon. You’re awesome.
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September 2023 by D. Moser
Nicolas was very helpful. Could not ask for a better customer experience.
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July 2023 by T. R.
Great Service ! Nico was very knowledgeable about the products I needed and was very helpful with a friendly vibe! Thanks Nico!
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March 2023 by Michael S.
I waited twenty minutes while the clerk helped someone in front of me only to be told that I would need to pay thirty dollars to activate my phone. He could have asked me why I was there and directed in me in a one minute conversation rather than making me wait wait and telling me it would be a minute over and over. Guy was dressed like Stan from South Park. Totally unprofessional.
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February 2023 by Lisa Bosler
Nico and Breanna have been so patient, helpful and responsive. What an awesome team at Northgate Mall in San Rafael. Thank you!
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January 2023 by Stacy Campos
I waited patiently for 30 minutes and then a rude employee refused to help me. I went in to set up an account and my request immediately annoyed her as indicated by her sigh. She was further triggered when I informed her I would not be purchasing a phone through Verizon because I purchase my phones directly through Apple. I guess she justified refusing to set up an account for me with the realization that she would not be earning commission on our transaction. Sighs and eye rolls are rude and unprofessional, do better.
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January 2023 by Alton Tower
Loved being helped by the two gals working here. Chose what I needed and had it installed. Great experience!
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January 2023 by Tim Padovese
Excellent customer service and knowledgeable on the new phones operation. Transferred everything over no problem.
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November 2022 by Nina Zhukova
I came to Verizon shop and I got the best service from Nicolas. He explained me about the latest versions of iPhones, gave me information about different features of v 14 and 14 pro. At the and of our conversation I was sure what I need to buy. That was the best experience I have for a while when I need to have info about the product. I appreciate the Nicolas knowledge.thank you, Nikolas
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November 2022 by Mari Steeno
The manager was very attentive, discussed all details, and gave clear instructions for my new phone
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October 2022 by BeeHappy Coleman
Verizon store at Northgate mall in San Rafael was an excellent experience for me. Jack, one of the colleagues at the counter helped me. His knowledge and Customer Service were wonderful. I had called the day before to make an appointment with Jack and there was minimal wait. Everything went smoothly. Everyone of Jack’s colleagues were very pleasant and friendly as well. Thanks Jack for getting me into my new phone with the accessories that I needed. I would recommend the store.
