Victra, a Verizon Authorized Retailer in San Rafael, CA, is known for providing excellent customer service and a wide selection of wireless devices. Customers frequently praise the knowledgeable and friendly staff, especially highlighting representatives like Nico, who is described as personable, professional, and confident in fixing phones and answering questions. Many reviews mention Nico’s ability to listen carefully, multi-task efficiently, and ensure customers feel comfortable before leaving. The staff also includes helpful managers like Kristlyne, who promptly handle appointments and transfers, making the experience smooth and efficient. Customers appreciate the store’s friendly atmosphere, with staff treating everyone with smiles and confidence, and providing solutions that meet their needs. The store offers a variety of accessories and device protection options, making shopping convenient. Parking is easy, and appointments are handled promptly, often exceeding customer expectations. Overall, Victra in San Rafael stands out for its trustworthy, fun, and professional approach, making it a recommended choice for those seeking reliable Verizon service and friendly assistance.
Service, knowledge and helpfulness A+. I switched from AT&T and got a great plan , saving over $25 a mo! I forgot all my passwords and they were very patient and friendly. I had some voicemails I wanted to save and they were so kind to preserve those for me.
July 2026
Great store. Great customer service. The employees (Henry mostly) did their best to save me money and they did! They lowered my monthly bill after looking at my contract and upgraded my phone for a very good price. I was pleasantly surprised to find such great customer service and integrity.
June 2026
Casey Kilgore was an excellent advocate for this 30 year Verizon customer.
