The Xfinity Store by Comcast in San Rafael, CA, offers a variety of services including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments and exchange equipment. Many reviews highlight the excellent customer service, with staff members like Tia and a friendly greeter praised for their kindness and problem-solving skills. While some customers experienced longer wait times during busy periods, the quick and effective service received by others, including a particularly notable interaction with a staff member who resolved a complex issue rapidly, showcases the store's commitment to helping customers. Overall, visitors appreciate the welcoming atmosphere and helpful assistance at this location.
Looks like an Apple Store. Good job Comcast. Waiting time to be helped could be improved.
September 2025
Great customer service The workers were very polite and had me in and out of the store within 15 minutes. Wish every Xfinity store was like this
October 2024
I got there right at opening, and there were a few people ahead of me. Took about 30 minutes for assistance, the person who helped me was friendly and took care of my business. Also saved me a trip back to turn in my old modem, directed me to the UPS store no line there.
