Internet Service Providers in San Rafael, CA

“This store is fantastic, they have great staff and everything is under control. My best experience getting a phone here, the employees are very helpful and know if I need a job. They were very friendly and helpful. Go to this store.”

“(Translated by Google) Very good service. But they should update the opening and closing hours of the store.(Original)Muy buen servicio. Pero deberían actualizar el horario de apertura y cierre de la tienda.”

“I had a great experience with Sherrylee—she was helpful, competent, and committed to resolving a complicated issue. Her exceptional customer service kept me as a customer when I came in-store to cancel. However, BUYER BEWARE—NOW mobile has been a nightmare. I couldn’t reach a human, and when I did, they were overseas, unhelpful, and transferred me endlessly. After countless hours, I’m still stuck with the service, trying to cancel two unwanted lines. Despite a return receipt, I haven’t received my refund. In-store agents are limited, and I wasn’t the only customer frustrated with the NOW product. The product looks good on paper, but the reality is a total bait-and-switch. Reeling you in with cost savings, but you’ll save neither time nor frustration. The online interface crashes, and chat support leaves you hanging. Two weeks later, I still have no resolution. BE CAUTIOUS - Xfinity doesn’t care about your experience. I’m shocked that they offer such a flawed product with misleading claims. Shame on Xfinity!”