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February 2024 by Darlene B.
Absolutely no customer service at this location. I work with a Wealth Advisor there and wasn't even able to get an appointment for Notary services. Moving my money to B of A who allows you to schedule this free service online instead of waiting for someone to answer and provide account information over the phone, which I won't do! Don't bank with firms that don't respect you!
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January 2024 by Naomi E.
Great bank if you can find someone to help you. Lines are always long with one teller working. There are 8 people in front of me, one teller and the Danville branch is closed on Saturdays. Need to improve customer and hire more tellers!
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September 2023 by Andrew Smith
Wow, they don't know what they're doing at all! They believe that Contra Costa County should make documents for them that do not exist. we were unable to open a business account here, but we were able to do so at another bank. absolute incompetence! we just threw in the trash a few hours of our time! Just run from this office!I don’t want to invest any seconds for your customer care department. just send all the staff who serve the business here for retraining, bye.
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August 2023 by A S
Wow, they don't know what they're doing at all! They believe that Contra Costa County should make documents for them that do not exist. we were unable to open a business account here, but we were able to do so at another bank. absolute incompetence! we just threw in the trash a few hours of our time! Just run from this office!I don’t want to invest any seconds for your customer care department. just send all the staff who serve the business here for retraining, bye.
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August 2023 by Boaling L.
It was the worst ever experience, open a checking account took 2 hours plus 1 hour waiting before that. The bank Charles literally only opened one checking account in one whole morning.
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August 2023 by moores door
Don’t open up a business line with them. It sucks and where you pay it off in full and close the account they still bill you one more time even though you closed the account. Thank you to arianna and Denise for nothing you both are useless and Ariana and Denise are propel that helped me on the phone through the credit line but opened the account at this location. I never wanted it I was looking into one and they opened it on me. Don’t trust the guys that work at this location.
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March 2023 by David P.
5 bankers plus 1 in the back hanging out at their desks, with 1 person at the teller and a 6 person line to the door. This is why I don't bank here. Ironic how it says they have 1 powerful business rule: courtesy. Ha ha
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March 2023 by T C.
The branch manager Mayra Carrillo makes her own rules beyond the Bank's SOP to make it extremely difficult for customers to do business with her branch on Crew Canyon Road, San Ramon. My wife was going to move $250,000 cash from Schwab which gives low interest rate, to an advertised WF premier checking account. We followed the online instruction and got a 6 digit code, then followed the exact instruction to bring the code and drove to the San Ramon branch to open the account. Carrillo questioned my wife of where is the email letter WF sent to my wife and she needs to see it. I showed her the exact instruction by Wells Fargo which did not say the customer needs to bring the letter, but only need the 6 digit code. She insisted it is her responsibility to guard the bank ( guard from what? A new customer wanting to deposit her pile of money to rip off WF bank?) and follow the rules ( the rule created by her but not by WF !). After a long discussion, she just would not let us sit down with the Premium Checking Banker who was two desks away, my wife felt sick from all the nonsense she gave us, as apparently this lady could not read nor knew anything about WF's Premium Checking Account sign up policy. I asked to see the Branch Manager and she proudly announced that I am talking to the manager, so we knew we were running into a dead end, and we left. I called a different WF Branch at near by Blackhawk, and they happily set up an appointment for us the next day. I specifically asked if we need to bring the letter from WF, he said no, only the issued 6 digit code and ID. So, what the heck and why we were put thru the grill and insult by WF's San Ramon branch manager? She is either totally incompetent or discriminatory against people of different skin and race. If she is the branch manager, I could not imagine what is the attitude of the workers in that branch. My wife refused to walk into that WF bank again and this money may go with Chase or Citi. Warren Buffett May be right to dump all his WF holdings, go check out;
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February 2023 by Camille C.
I am not the type to leave reviews but I would love to leave one for Sally, the Service Manager of this branch. I came in patiently waiting, and as soon as I voice my concerns with a male Teller, she disrupts him & I by saying she doesn't have anyone to help me, I'll have to make an appointment. Are walk-ins impossible for this branch? How complex are these appointments that the Bankers can't help 1, single walk in? It was obvious that Sally just wanted me out of the Teller window as she kept mentioning that I just go to another branch. I then got a Cashier's Check, and since there is a $10 fee, I had asked if it could be waived since Wells Fargo failed and lost the checks I had ordered that lead to fraudulent use of my checks, so that is why I had to go to a branch to get a check. She interrupted me and said that since it is not Wells Fargo's fault, she is unable to waive the fee. How is it not Wells Fargo's fault that it's lost? Am I the one to blame them when I've never received them? But the banker I spoke with on the phone said I would be able to. This old lady acts like that $10 will go straight into her pockets instead. She has no type of compassion or empathy for customers who is inconvenienced by Wells Fargo. I don't know how she got this far within the company. Been a customer since 2014 and I've never experienced such terrible customer service. Will never go this branch in San Ramon ever again. Go to the one in Bishop Ranch, they're much more friendlier.
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January 2023 by S P.
Long lines ever time I'm here. Charge a fee for cashing checks even though I have to wait in line forever. Only has one teller working. But enough workers to open new accounts. Absolutely horrible bank.
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August 2022 by Niloofar Malaekehsefat
Waiting in a big line just for accessing safebox??
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July 2022 by Eric F.
Been a customer of Wells Fargo bank for more than 30 years. Last week I noticed a long line with two tellers at 11 o'clock in the morning. I waited 15 to 20 minutes to get to one of the two tellers after twice being asked while waiting in line by bank employees if I wanted to use an outside ATM to conduct my transaction. I was told it was the policy of Wells Fargo to only employee two tellers as of January 1, 2022 to encourage people to use ATMs. It is my opinion that Wells Fargo is attempting to save money by not hiring appropriate tellers and moving their customers to use outside ATMs. Wells Fargo is sacrificing public safety in an effort to save money on tellers inside the bank. As a former police detective retired I can tell you that robberies are much more likely to occur at an outside ATM as opposed to inside the bank!!!!!!Eric F.
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May 2022 by Tom D.
Basically, I have had enough of the extremely poor service at the SR branch located on Crow Canyon. long lines, not enough tellers, now requiring appts for customers requiring banking assistance. ATM malfunctioning and keeping your bankcard. upon inquiry to Service Mgr I receive slow responses, many excuses but no answers! there are numerous problems and malfunctions. Management is evasive and in hiding! This is a dysfunctional branch so think twice before trusting them with your $$!
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May 2022 by Waid M.
Nice staff but never enough tellers I count 7 people waiting for one teller 2nd time in a row , but 5 chiefs sitting in cubicles
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September 2021 by Robb Dee
Fast and friendly
