Great bank if you can find someone to help you. Lines are always long with one teller working. There are 8 people in front of me, one teller and the Danville branch is closed on Saturdays. Need to improve customer and hire more tellers!
August 2023
It was the worst ever experience, open a checking account took 2 hours plus 1 hour waiting before that. The bank Charles literally only opened one checking account in one whole morning.
March 2023
5 bankers plus 1 in the back hanging out at their desks, with 1 person at the teller and a 6 person line to the door. This is why I don't bank here. Ironic how it says they have 1 powerful business rule: courtesy. Ha ha