Cap City Santa Ana Mainplace is a popular hat store known for its extensive selection and friendly customer service. Customers appreciate the variety of options available, including exclusive designs and customizable hats. The store's staff is praised for being patient and helpful, making the shopping experience enjoyable without being overly intrusive. Many visitors have noted the excellent service provided by employees, who are knowledgeable and eager to assist. Though there have been some delivery issues with orders being sent via USPS, the in-store experience remains highly rated. Customers recommend the shop for its unique offerings, such as team bucket hats not commonly found elsewhere. Overall, Cap City Santa Ana Mainplace is a must-visit for hat collectors and casual shoppers alike.
Paid one day shipping and my hat got to me 3 days later even 2 days would’ve worked for me (bought Wednesday night received mid day Saturday)
July 2024
Adjusting my review because after a month my cap finally showed up. I think the only reason it got delivered is because I raised enough hell and gave them one star. They followed through with the product, but I would advise you shop elsewhere.
December 2023
Horrible customer service. Ripped me off. Go to lids. Failed to mention to no refunds just exchanges.
