Hertz Car Rental - Santa Ana - South Main Street

Car Rental
Hours: Hertz Car Rental - Santa Ana - South Main Street offers a wide selection of vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks. Customers can easily book online or through the free Hertz app. The location is known for its great service and friendly staff who go above and beyond to help customers. For example, staff quickly assisted a customer after a rental door was dented and provided clear directions on how to proceed. They also showed kindness and professionalism when helping a customer with issues related to an international license, even calling to check on their well-being despite a traffic delay. The staff’s dedication to customer satisfaction is highly appreciated. The process of picking up and dropping off vehicles is generally easy, although drop-offs are not available on Sundays. Customers have noted that vehicles are new and comfortable, but some mention that vehicle instructions could be improved. One customer suggested including directions for operating specific features of the cars, as some found the new vehicles a bit confusing at first. Despite minor inconveniences like a dog smell in a new car, overall, the experience is positive. A standout aspect is the helpfulness of the staff, especially the branch manager, who efficiently resolved a payment issue caused by problems with a credit card at another Hertz location. The team’s courteous and professional attitude makes this branch a recommended choice for car rentals in Santa Ana.

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1. Santa Ana, California