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“We worked with Gary E. to rent a car for a trip in Santa Barbara and then again a second time later that weekend to rent another car and drive to John Wayne airport after our departing flight was cancelled due to aircraft issues. Gary was very kind and helpful and we appreciated everything he did to get us taken care of and on our way. Both cars were very nice and clean and the rental and return process was a breeze. Thank you to Gary and all of the staff at the National rental in the Santa Barbara airport, we appreciate you.”
“Definetly the best car rental agency in Santa Barbara.
I rented a Ford Mustang for a 3 days road-trip to San Diego at an amazingly competitive price. They accepted me as a french 21 yo driver, without an international driving license, and with a debit card, while other agencies all rejected me.
The woman who received me was so kind and convenient. She also applied a reduction to the bill as I was an international student here at SB.
I will definetly rent a car again to this agency for my futures road-trips in California.Thanks to Avis I have achieved one of my dream.”
“THANK YOU ENTERPRISE. THANK YOU GARY AND ELLE.
After a terrible experience with another rental company left us stranded late at night, Enterprise completely saved our trip.
From the moment we walked in, the team treated us with professionalism, urgency, and genuine care. Gary was outstanding. He wasn’t just understanding of our situation — he went above and beyond to make sure we got a vehicle and that our rental experience was smooth and stress-free. After a long and frustrating travel day, his attitude and willingness to help made a huge difference.
What stood out most was that Gary treated us like real people, not just another reservation number. He made sure everything was handled properly and turned what could have been a ruined trip into a positive experience.
The experience didn’t stop there. Elle, the return agent, was just as impressive. The return process was easy, professional, and pleasant. She was friendly, efficient, and made the final step of the trip seamless.
This is what great customer service looks like. Enterprise didn’t just rent us a car — they took care of us when we needed it most.
Because of Gary and Elle, Enterprise earned a loyal customer. I will absolutely be renting from Enterprise again.”
“I did not receive an emailed survey request from Budget after I made my complicated reservation over the phone with Crystal yesterday, Nov 26, 2023. So I wanted to make sure she was recognized for her helpfulness with making my reservation. She was pleasant, patient, knew all the answers to my questions, the reservation process went very smoothly because of Crystal. I don't know what city she was in but please give her the recognition she deserves because she was outstanding.
Thank you!! Mary”
8AM - 5PM
16 S La Cumbre Rd, Santa Barbara
Car Rental
“Thank you Beverly for helping us in a stressful time. A+ customer service when our day was not going our way. Thank you for making our Babymoon travel a little easier”
“Alamo car was available exactly as reserved. Cost at return exactly equaled cost that was initially quoted. (That's not always true for some rental companies that don't include ALL the costs when the give me a quote.)
R J Peters”
“The staff member here was lovely (I can't recall his name but he was a younger black man with long hair) and helped us find the perfect car on a slow morning. He was also super patient and informative with figuring out our credit card woes. The car was clean and the pricing transparent as well. The only reason we're leaving four stars is that their point of sale infrastructure is way too old! They were the only company there that couldn't take a tap to pay (many of our cards were on our phone) and even the receipt print out is on an old school side fed printer. Ownership please please invest in new POS tech and empower your lovely staff!”
8:00 AM - 5:00 PM
550 Olive St, Santa Barbara
Car Rental
“Having been an avid rider during my youth and early adulthood. I can't describe how amazing MTD is compared to other bus services in other cities and states. It's not perfect but will get you from point A to point B.”
“I picked up a rental car from Dollar at LAX on 12/25. While driving north on 101, the next day, I was almost hit by another vehicle drifting into my traffic lane. I hit the horn and found out it wasn't working! The closet Dollar was located at the Santa Barbara airport. I was met by Connie, at the Dollar counter. What a wonderful young lady. She would be an asset to Dollar if they had her train other reps in regards to customer service. She was empathetic, apologetic, and went over and above to help me fill out a required form which was impossible for me to read on one of her many phones. She worked fast to get me in a new car and on my way again. Her kind and friendly service was greatly appreciated!”
“Joseph Mejia at the counter provided the best service ever. Was kind and patient in helping me return a car I rented in SF, which was far too big for my liking. Great service. Much appreciated.”
“This is my first time renting a car with Hertz and it was a good experience. Picking up and returning the car went smoothly, and no unexpected or surprising charges were made.”
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“So thankful to this Enterprise. I didn’t get off work until 530 and their staff was kind enough to help me by staying an extra 5 to 10 minutes in order to help me get a rental car. It is so easy to work with them in conjunction with Caliber Collision and State Farm!
Extra shout out to their assistant manager, who was very kind.”