Cox Store in Santa Barbara provides ultra-fast internet, mobile plans, and the latest devices. The in-store team is frequently described as wonderful, prompt, courteous, extremely helpful, hands-on, friendly, knowledgeable, efficient, and professional. Many customers report the best experience, with issues solved quickly and efficiently, allowing them to be in and out in no time. The store offers personalized support to upgrade tech and explore exclusive deals. However, experiences with the company's remote customer service via phone, chat, and email are often described as absolutely horrible and awful, with reports of long wait times, being transferred without resolution, and complexity in solving billing or account issues. This contrasts sharply with the positive in-store service, where teams are empowered to help. The store remains a recommended place for setup help and resolving problems directly.
Short wait but got my box turned in within 10 minutes
August 2025
David is wonderful!! He opened the door for me when I entered and left the store. He was prompt and courteous. He helped me solve my issue and was extremely helpful and hands-on. By far the best experience I’ve had at one of these stores. Would recommend promoting David.
May 2025
We’re impressed with the quickness to address our set up, and the efficient and polite techs that came to our house to help us.
