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December 2025 by Christian Aguirre
Cox Communications is an absolutely horrible company to get any sort of service through. Terrible staff training. Terrible customer service. There are other communications providers in the Santa Barbara area, any of them are a better choice than Cox. Save yourself the hassle and frustration of dealing with a company that does not care about you whatsoever and choose a different communications provider.
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December 2025 by herman bravo
GREAT SERVICE! I went in to switch out of TMOBILE 5G Home internet. The internet service was unreliable at best. Cox asked if I wanted to add a free line and I said No! I did not appreciate extra add-ons and fees! JUST INTERNET!
Once my internet plan was set, I calmed down and listened to their offers. The calmly told me the details and I was sold. Cox is part of the Verizon network and provided me with UNLIMITED cell service for only $2 a month for a year! Plus I'm getting 300 Mbps and can cancel any time- $55 a month.
The customer support was great. Store had close to 10 employees on a Saturday willing to be helpful. I was attended by Erick, Juan, and a bunch of other people just willing to be useful.
I am sorry i went in with a bad attitude- thanks to reading too many negative reviews.. Only to be received by friendly staff.
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November 2025 by Andrew Maltun
Avoid Cox if you are able to. Attempting to cancel service is quite cumbersome. They require you to chat with an offshore agent or stay on hold for at least an hour. They took 2-3 minutes to reply to every response I gave, forced me to review multiple options other than canceling, and also tried, hilariously, to convince me that I was not the account owner. Clearly, they're trying to make it impractical or impossible to stop paying them (they figure, correctly, that at some point I'll have to do something else, and need to start the process all over again - or probably just forget for a year). A pretty lame tactic and probably a pretty lame company that would try this.
There are other internet providers in Santa Barbara who charge half the price and have twice the speed.
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November 2025 by Thomas Davies
super overpriced compared to frontier
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November 2025 by Leasha Barry
This company has always been a disappointment, but reached new lows. They quietly disabled their Homelife security services without informing customers and continued to bill for months, perhaps years with their clients having no actual security services in place and no means to maintain or repair their systems. Their business practices are simply dishonest.
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November 2025 by Jazmine Contreras
Okay so before I even begin, I know you all have to deal with customers everyday(I get it). However when I was trying to understand what they were saying on the phone it let to a charge instead of helping me figure out why the wifi was not working. Sorry Cox Cable that you guys put up with people's issues everyday but you do not need to charge extra for the wifi issue. And don't ever say your sorry in other comments that right there shows how much you do not care about people. And also please do not send a link because why bother. I mean Custer service is not that helpful.
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October 2025 by danielle huizar
i tried canceling 2x to no avail. support was not intelligent. added more to my ledger. cancelling was a hassle and took 40 minutes. never using cox again
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October 2025 by Valarie Gardner
Very difficult to get the help you need. They have a monopoly here in SB and they are abusing that.
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September 2025 by Cathy Wills
Short wait but got my box turned in within 10 minutes
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August 2025 by Rebecca Aguilar
Worst customer service ever. I signed up as a new customer. I got my equipment, plugged it in, called cox customer service to activate it, and right away they tell me they cannot activate it, that they need to put in a work order. They were supposed to transfer me to a tech support person and ended up hanging up on me. I tried calling them back and got a message saying their office is closed. Yet they are supposed to be available 24hrs. I tried calling again and this time no one answered at all. I tried again the next day and the next and still no one even answered their customer service line. I decided to just cancel and go with another provider. I called a different cox number to ask them to cancel my account and refund me my deposit. They then told me they cannot do that because there was a work order in process, and they cannot cancel anything until the work order is processed, and that can take 10-days. I even returned the equipment to the cox store, and they still kept telling me I have to wait 10 days before I can cancel. I asked them to cancel the work order, I do not want their services anymore and they still told me they cannot, and I have to wait. I finally called another cox number and got a hold of someone who says they cancelled my account, but it will still take up to 10days to get my deposit back and they would be mailing me a check. But based on some reviews here, I may never see that money. Worst customer service ever. Worst internet provider to set up.
UPDATE: It's been 3 weeks and still no deposit refund. I even returned all equipment to the local Cox store. Nothing. They said I would get it in 10 days. Nothing.
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August 2025 by George-Alex Chicha
David is wonderful!! He opened the door for me when I entered and left the store. He was prompt and courteous. He helped me solve my issue and was extremely helpful and hands-on. By far the best experience I’ve had at one of these stores. Would recommend promoting David.
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July 2025 by Smokey 777
Cox cable sucks!! Every time their crappy internet is really slow or is not working they want to charge me $100 to send one of their employees to take a look just so he can tell me the internet is working fine. If you want to upgrade or add internet or any other service they are quick to answer. But if you have any problems they send you to their automated system which purposely will tell you to hold every 2 seconds so that you get fed up and hang up You will never get the speed that they promise you .Don't bother upgrading I learned that the hard way. This is why I switched over to T-mobile home internet its cheaper, works great and their service is excellent!!!
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June 2025 by ZACHARY FRENTZ
Terrible service!
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May 2025 by cheryl bailey
We’re impressed with the quickness to address our set up, and the efficient and polite techs that came to our house to help us.
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April 2025 by Yohannes Alamerew
Well, this company the worst ever. The management of our apartment subscribed internet and tv service for tenants. When the managemnt cancels the plan, they charged me without providing any notice. I called the 1st customer service and she hang up the call. 2nd call, no solution. I will close the bill which I am not supposed to pay (no agreemnt!, no plan!, no letter!) and switch to T-mobile which has better service. Please stay away from COX at Santa Barbara. They are the worst ever.
