Cox Store in Santa Barbara provides ultra-fast internet, mobile plans, and the latest devices. The in-store team is frequently described as wonderful, prompt, courteous, extremely helpful, hands-on, friendly, knowledgeable, efficient, and professional. Many customers report the best experience, with issues solved quickly and efficiently, allowing them to be in and out in no time. The store offers personalized support to upgrade tech and explore exclusive deals. However, experiences with the company's remote customer service via phone, chat, and email are often described as absolutely horrible and awful, with reports of long wait times, being transferred without resolution, and complexity in solving billing or account issues. This contrasts sharply with the positive in-store service, where teams are empowered to help. The store remains a recommended place for setup help and resolving problems directly.
Exceptional service from the staff at this store. Had an issue with the over the phone customer service, went in to this store and they helped me figure everything out. Above and beyond.
April 2026
Juan provided excellent service. He was knowledgeable, efficient, and made the whole process quick and easy. I was in and out in under 15 minutes. Really appreciate the smooth experience!
September 2025
Short wait but got my box turned in within 10 minutes
