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December 2023 by Lucy H.
Are you trying to decide to go with Cox or Frontier?CHOOSE FRONTIER!!!!Cox is a nightmare for communication, equipment and service.Save yourself hours on the phone trying to get your issue resolved, whether it's a router that doesn't work or a premium channel that suddenly is dropped from service or extra charges snuck onto your bill.If you call for customer service, all you get is someone who barely speaks English trying to upsell you. I gave them one star because the internet seems to be fairly reliable. We've had a few outages in the past but it's been ok for the past month.Otherwise....RUN AWAY!!!
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November 2023 by Cary Brokaw
Criminally Bad.And grossly overpriced.A monopoly abusing their power.The state of California needs to intercede.A despicable situation.
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November 2023 by M. G.
Seems to be a new Cox Cable/Communications - had issue with wi fi and other other problems regarding my laptop and cell phone. Joe, a local guy, who's worked for Cox for decades was able to visit and correct the problem on the same day the call was made to Cox. Overall, this reflects well. The other major internet/phone provider which had a good first run - when there was an issue after a few months, it took hours of talking with their local and overseas reps and was told it would be 15 business days before they could restore access to the internet and phone. Looks as if Cox has more employees to address repairs. Three cheers for Cox Communications.
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November 2023 by Angela Granziera
A technician took non-Cox equipment. I reported it to Melanie, the Manager, who did nothing. No ticket was written and no follow up with me. Zero cares given. And the only reason we had the equipment is because Cox stopped our extender service years ago after we paid to have it installed. Leslie, a staffer there was amazing however. As soon as Frontier is avialable - we are OUT!
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September 2023 by DeusExMac
Can we get COX out of Santa Barbara 500 mbs for 120$ and hidden fees ? what a joke. What a bad game of MONOPOLY
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September 2023 by DAVID MONTANES
Very very good customer service here !! Unlike Verizon customer service in Carpinteria!, this store is one thousand percent better!!! Even the mgmt.. for Verizon told me to write this website called wecare on Sept. 9th so I’ll give them a couple more days to respond to me there??, We shall see what remedy there going to give me or at least get better people to represent such a big company like Verizon??
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September 2023 by Jared Wheeler
Wish 0 stars was an option. Too expensive, worst customer service and way better options with Frontier now and T Mobile, etc. Service teams are great, everyone else is just the worst...
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September 2023 by Rachel Cantu
Would give 0 stars if I could. Reporting them to the Better Business Bureau.
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July 2023 by Sophie Rasura
I went to this location this morning to transfer service from one location to another and Alfonso was quick with no issues, I was in and out in less than 10 minutes! It was seamless, great service, they opened the door for me coming in and leaving. It was technically advanced and offered me a seat when I came in. Thank you for making another piece of my move easy!Back again and they are STILL so fabulous, Jordan is such a gem and so kind. They truly make it feel like your living room, move quickly, and care. Great service every time.
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May 2023 by Constance Goeb Cuttell
The reps at the store outright lied to me when I signed up for services. I added a couple of features at two different times...sports package and Contour preferred and they told me that I would be able to drop either, anytime, without penalty. Those packages were separate from my original contract.Called in today to do that. Telephone rep could not help me, told me that she couldn't because they were all tied together. When I asked for a supervisor, she refused to transfer me to a supervisor. When cable companies, like Cox, have a near monopoly, they can lie to the customer with no repercussions. I just moved to the area so I will be looking for alternatives after cancelling. So short sighted. The cable business is crashing so you'd think they'd be cooperative with customers who have both cable and internet, but no.
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May 2023 by Matt Schaefer
Don't call, don't chat. You will end up at a call center somewhere on the planet.Visit the store. The service is way better, people are seriously trying to help.
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May 2023 by Andrew Collins
Nice people when you go in-person, but I have to give them 1 start because they simply don't pick up the phone. Manager of the store .. please get your employees to pick up the phone. It's ridiculous that we have to drive down there just to ask a follow up question on something we purchased from the store.
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April 2023 by Steve Laakso (Steve'O)
Just an absolute wonderful staff. Very happy to help and explain everything. My friend and I were treated like old friends. The best part of our day!
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April 2023 by Becki
VERY PLEASANTLY SURPRISEDWe are longtime customers, as Cox is the only service available in our particular area at this time. I called to see what could be done about lowering our high monthly rates since we have been paying for cable as part of a phone/WiFi/cable bundle and almost never use it. The friendly and helpful representative explained various options, finally offering to lower our monthly rate by a substantial amount while retaining all current services. They also sent us an upgraded Panoramic WiFi Gateway (modem) the next day and even added in a HD Homelife security camera at no extra charge!When we called later to get help with modem installation a few days later, the second rep was also very patient and helpful. It seems they are trying to improve customer service. I’m not giving 5 stars because I believe we were being overcharged for quite some time and would not have been informed about our outdated modem unless we had taken the initiative to call, yet I’m glad I called and suggest others do as well.
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April 2023 by Michael C.
Terrible, insulting, disinformation customer service, must have talked to 10-12 different people to get the right info. Their cable service has to many outages and far too expensive.After 25-stupid years of inertia I cut the cable. Dealing for three days with Cox and it's so-called Customer Care to get straight, accurate information I quit Cox cable TV.My notes from two or more hours with Cox support people:Never upgraded equipment receiver box for over 10-years.Twice promised to call appointment 8-8:30 AM never called.Affordable Connectivity Program$30 ACPYou can get second ACP, not true.ACP has been around for X years, Cox give differing stories and only mentions it is income based, NOT TRUE. I lost years of ACP $30/month discount on my veteran status available to many, many veterans, Cox representative said they wouldn't reimburse for time lost.$50 upgrade to unlimited internet, internet only: go on Cox website and check your usage, probably you don't need upgrade, they injected fear that I would go over my limit and get heavy charges. Not true, I stream and use Internet, I'm way below my limit.They said the limit was 1.5 TB limit, when actual limit is 1.2TB and when I checked online my monthly usage is 1/4 TB.I asked, many times, for a supervisor. I was told by cust svce rep, that forever, you will not reach a supervisor.My telephone logs will show how much time I spent with Cox.I asked Cox the last time I was late with a payment, maybe 20-years ago.Contact your internet company directly to enroll in the Affordable Connectivity Program (ACP). V.A. Rated, receive $30/mo. discountNot Cox or other Internet service, it si federal. Affordable Connectivity Program (ACP) office 833 511-0311, Press 1,5.0Call 833-511-0311How to Apply Onlineaffordableconnectivity.g…An aid to confirming veteran status is id.me. Go to:id.me/governmentTo start the process of registering: Click on "US Department of Veterans Affairs".