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January 2024 by Naomi Hamon
I went there two weeks ago and unfortunately I had the same bad service customer experince as other reviewers. I bought 2 hats and spent around 100 dollars and didn't get a decent bag for my hats. The cashier was not friendly and seemed busy behind the counter not paying attention to the customers. The merchandise is nice but the service customer was not.
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November 2023 by C N
I WISH that I had read the other review with this same issue, as I would not have gone into the store.The female that was working the morning I came in was completely checked out. NO acknowledgement when I came in, no asking if I needed any help finding anything. And when I did ask for help, you’d think that I was interrupting her morning.Certainty NOT the type of service I would have expected.I normally purchase my hats in the Santa Ynez area where the customer service is great.I won’t return to this shop again.Also: The selection of hats aren’t that impressive either.(In response to the Owner, I visited the store Saturday, October 7th, around 10:30 am.)
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July 2023 by Yolie D.
Very cool array of hats. A simple stroll along the blvd and I discovered this place. Large selection not reflective online. Ty
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May 2023 by Scott Miller
Incredibly poor service from the woman running the store this morning. I came in intending to buy a new fedora and a Tilly fishing hat. Asked for help to find the right size and she never left the counter. No one else was in the store.I asked a second time and she said, there over there and continued to ignore me.Avoid this place.
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May 2023 by M Me
Hats and good music. Fix the photo booth ?
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May 2023 by Alexis B.
I was visiting from the East Coast last week and forgot what it's like to be in gorgeous weather with lots of sun! To prevent further sunburn on my part, I walked into Hats Unlimited, took in their hundred or so options, and found a hat that saved me on the rest of my trip! A fun store full of hats. Great for unprepared tourists like me! Cute shop in the heart of Santa Barbara.
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November 2022 by Marisol Ortiz
Very reasonable and so much fun.
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August 2022 by Zoe P.
Just like the title says, they have all sorts of hats. The sales staff is polite and helpful; this is my go to hat supply shop.
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August 2022 by Don Baumhefner
Great selection of shade hats.
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July 2022 by Jay V.
Lovely selection and the store clerk was very helpful. We bought great 5 hats! Recommended.
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May 2022 by Raul Martinez Jr.
Nice place and nice workers.
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May 2022 by John H.
The "girl" who works there, Chloe is quite possibly the rudest customer service worker I've encounter. Terrible attitude. Terrible customer service. We drove 30 minutes just to get a hat and Chloe wouldn't even open the door to talk to us even though we got there an hour before closing time according to Yelp AND google.. She shouted as us through the closed door and was super rude the entire interaction. I informed her the hours were wrong and she shrugged and yelled through the glass "im a part time employee what do you want me to do?" To the owner: If you close at 9pm on Friday and Saturdays, please update your business hours. Very disappointing interaction. Chloe needs another job that's not in customer service.
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February 2022 by Paula Terrazas
1st time here. Such a cool selection
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December 2021 by Itay Volk
Why do people need so many different options to choose a hat from?
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November 2021 by Christopher L.
The store itself would earn 4 stars. The selection and prices were good however my wife and I arrived just after opening at ten in the morning. I had arrived in Santa Barbara a day before and had left my hat on the kitchen counter and needed a hat to keep my head from burning in the sun. I was pleased with the range of possibilities and ended up purchasing a low grade felt fedora. The two drawbacks were upon entering the store the music being played was an expletive laden hip hop song that dropped the f bomb at least thirty times and this was clearly representative of the play list because the next two songs weren't any cleaner. Not very professional. Secondly the young lady behind the counter was not very helpful or knowledgeable about the merchandise.