Pottery Barn, a popular home decor retailer, offers a mixed customer experience. While some customers praise the helpful and friendly staff, particularly at the Thousand Oaks store, others have reported less-than-warm service, especially at the Santa Barbara location. Despite these inconsistencies, the overall experience is generally positive, with the store's aesthetic appeal and wide range of products pleasing many shoppers. Customers can expect a calm and inspiring atmosphere, as well as the opportunity to find discounted items on sale. With a small but well-curated selection, Pottery Barn provides a satisfying shopping experience for those who appreciate the brand's style.
I agree with other reviewers. Most of their sales people at the Santa Barbara store are not the warmest…I shop at the Thousand Oaks store, much friendlier and attentive
July 2023
Despite the mixed reviews, based on our experience today when my husband and I picked up the item we ordered online, we had a pleasant experience. Mia was courteous and friendly. Hope that this kind of customer service will be consistent since upon reading the other reviews, customer service seemed to be an issue. So far,... read full comment
September 2022
1. Shannon is lovely and very helpful in looking into my merchant cards She also helped me discover some items on sale 2. Cool on a hot day 3. Inspiring fall decor Overall calming. Aesthetically pleasing.
