Despite the mixed reviews, based on our experience today when my husband and I picked up the item we ordered online, we had a pleasant experience. Mia was courteous and friendly. Hope that this kind of customer service will be consistent since upon reading the other reviews, customer service seemed to be an issue. So far,... read full comment
September 2022
1. Shannon is lovely and very helpful in looking into my merchant cards She also helped me discover some items on sale 2. Cool on a hot day 3. Inspiring fall decor Overall calming. Aesthetically pleasing.
December 2021
Great store if you like their style. You will be getting what you like. Been shopping Pottery Barn for years, not always all went smooth, but overall experience is great,.