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September 2025 by Mariella Stockmal
Big corporation, not caring about customer care. You enter the store and nobody even looks at you to say hi! Will not shop there.
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June 2025 by David S
Zero credibility and don’t put any trust in their representations - I ordered two beds that needed to be delivered by a date certain - Pottery Barn represented they were in stock and no problems meeting the delivery schedule. One bed arrived and they said they can’t find the other one and aren’t sure when it can be delivered
. Customer service is a dizzying circle go round of nice people who have no information- pottery barn has lots of good competition and I suggest you buy from a more reputable retailer
Unhappy customer
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January 2025 by Robert Furia
Breckenridge International Snow Sculptures 2025.
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January 2025 by Kelley
Several people working but no one bothered to acknowledge me. Two other customers in the store. I guess they didn’t no my business.
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January 2024 by Nora Appel
Nice store
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October 2023 by Mahdi Mubashshir
I don't go
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September 2023 by Alina Strenkowski
I agree with other reviewers. Most of their sales people at the Santa Barbara store are not the warmest…I shop at the Thousand Oaks store, much friendlier and attentive
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July 2023 by Tina S.
Despite the mixed reviews, based on our experience today when my husband and I picked up the item we ordered online, we had a pleasant experience. Mia was courteous and friendly. Hope that this kind of customer service will be consistent since upon reading the other reviews, customer service seemed to be an issue. So far, so good.
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March 2023 by Heather K.
Don't plan on getting any customer service. There are plenty of employees and they are too preoccupied decorating. They have no time to help you. I browsed the whole store and asked for help matching euro pillows to a comforter. They told me to check online. One reason why we will have no more stores to shop at. No one is gonna come here if going to the store is the same as going online.
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October 2022 by Jamie MN
Expensive, nice furniture and decor store.
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September 2022 by Hanna S.
1. Shannon is lovely and very helpful in looking into my merchant cards She also helped me discover some items on sale 2. Cool on a hot day 3. Inspiring fall decor Overall calming. Aesthetically pleasing.
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August 2022 by Kacey Drescher
By far one of the most lackluster Pottery Barns I've shopped at. Customer service pales in comparison to the hefty investments you're making in their furniture. In my experience sales associates are not attentive and make costly mistakes, disrespecting your time and money. This location makes me want to shop elsewhere.
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May 2022 by Cindy Rief
Great store, horribly RUDE and UNPROFESSIONAL manager Linda Sullivan . Bought 5 items, 3 of them were incorrectly priced on the receipt. Not the cashiers fault, as she just scanned the items. Unfortunately, Linda Sullivan, manager had to get involved to correct the transaction. She never acknowledged me, was openly demeaning to the woman that was helping me. She did not explain to the cashier or me how she has corrected the prices.. which scanned incorrect again when she did it!The cashier had to call for Linda’s assistance again!Once again she never acknowledged me, or apologized for the mistakes or the ridiculous amount of time it took to simply buy a few small items.Items scanned incorrectly, so Linda added a refund in the amount to compensate which I had to ask her to explain to me as she was asked for me to sign a receipt.. pointed and said sign here.. no explanation until I asked what I was signing.Totally RUDE and Unprofessional behavior from Linda Sullivan to both me and her staff. The cashier was apologetic and very sweet. I told her to find employment where she was treated better!
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May 2022 by Katherine W.
On March 27th of 2020, I purchased two Barrel (swivel) chairs. I chose a material I was told was sturdy. I paid over $600.00 for each chair. I live alone and actually I sit on my sofa. The seam in one of the chairs ripped (came apart). I consider that poor workmanship. I've had a sofa from Ashley's for 9 years (is it in it each night) and it looks great. I went to the Santa Barbara store and was totally ignored. Finally (weeks later) I spoke with Ms. Sullivan, the Manager. She called the Pottery Barn's Customer Service and quickly said that I was out of luck. I think that is just awful customer service. I also feel that this COMPANY must and dhould BACK their product(s). I would hesitate dealing with Pottery Barn. Remember, if at any time you may want some satisfaction regarding their shoddy product's you would be rebuffed, as I was. Katherine Wetzel, Santa Barbara, CA
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December 2021 by colita jones
Great store if you like their style. You will be getting what you like. Been shopping Pottery Barn for years, not always all went smooth, but overall experience is great,.
