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December 2023 by K S
Location is outstanding. Rooms were on the smaller side but not a deal breaker. Just didn't like that one side of the bed is up against the wall. We were on the first floor and it was noisy but not from the street. Not sure what the front desk was doing in the early AM but it was loud enough to wake us up, two nights in a row. Parking on the weekend was a nightmare. We arrived back at the hotel mid afternoon and there was no parking. Was told to park in a 90 minute lot and try again. Apparently non-guests park in hotel parking. There was no signage to let people know not to do this until we asked the front desk where we should park. Then they went out and put signs up to let people know. This was a bit frustrating both days of our stay. We were given a handicap room but didn't know that tell we got to the room. Shower head was extremely low for my 6 foot plus husband. So overall, there was just a general lack of communication from the front desk. I'm glad we tried this hotel but there are so many better options in SB then here that it is doubtful we'll be back.Rooms: On the small side but not bad. Beds are pushed up to the wall so not the most comfortable if you have a significant other. Automatic window shades did not work easily and they certainly did not make the room dark. Our east facing room was very bright very early every morning.Walkability: Great location to walk to the pier or to State Street.
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December 2023 by Kathryn O
Bugs!!!!!!!!This is the worst experience I’ve had at a Marriott hotel by far. When I arrived there was a ton of construction and even though there were about 4 cars in the parking lot they said they couldn’t check me in before the 4 PM check in time. When I checked in the girl said I had been upgraded for being a gold member and would be in one of their queen rooms. I booked the queen room so I’m not sure why she’d try and tell me this was an upgrade.When I got to my room I think I actually laughed out loud, it was the smallest hotel room I’d ever seen. There is barely enough room around the bed to roll your suitcase to a place where you can open it. The bathroom was worse, the toilet is so insanely close to the shower & the shower didn’t have actual doors or much structure so the water goes everywhere.When I checked in she asked if I wanted daily housekeeping and I said that I did. Both days the room was not cleaned. When I came back to my room on my 2nd day I noticed bugs in the shower and on the bathroom floor, I went to grab my suitcase and saw more of them!! I went to the front desk and was able to get a new room for my final night.I’ve noticed that Marriott hotels don’t clean daily even when you request it(this is the 3rd hotel where I’ve had this issue). In this case, If the room had been cleaned properly we may not have had a bug issue at all or it would’ve been caught earlier. I will never stay here and and would never recommend it to anyone.
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December 2023 by Atul K
Old hotel and poor design of bathroom. Cannot understand why they charge $35 for parking. Total ripoff pricing. Bathroom design (see picture) cannot be explained! Breakfast is included but you have to DRIVE 2.4 miles (or take their Uber) to the Courtyard hotel.
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November 2023 by Jeff L.
The Waterman was one of the newer Marriott spots here in the Santa Barbara area. I was finally able to stay here because the prices dipped down a little bit.It's in a very cool funk zone area. The rooms are very cozy and eventually they will become part of the Moxy brand under Marriott. It's a very cool spot. I'm not sure what it used to be in the past. Maybe a warehouse like most of the other establishments around here? The front staff was very accommodating hospitable. There's a general kitchen area that was communal and fun where you could buy drinks and snacks. The rooms are not the biggest here. I was in a room that had a Murphy bed come out above on top. I was very tempted to unlock it, but it look like it would be really tough for me to push back into the wall. There's a lot of character here and a cool place to visit if this is your vibe. Not sure if I would come back again since I like larger spaces, but if you want to stay in the Funk Zone this is where to go.Had a great view of the pool and a lot of cool things were in walking distance so were able to explore parts of Santa Barbara that I hadn't the time to walk-through in the past.
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November 2023 by Sophie Masson
On one side the hotel is well located. A walking distance to the beaches and trendy Funk Zone neighborhood BUT on the other side it's right by the highway. Which make it impossible to relax by the pool. IMPOSSIBLE. It's so noisy you will feel your lounging chair is on the highway shoulder. We were hoping to chill by the pool in the afternoon after a long bike ride but the highway traffic noise was simply unbearable. They charged us near $500 per night trying to make you believe you are in a chic hotel because the decor is cute BUT you are not. The experience is somehow very similar to a Holiday Inn by the highway. With just a bit more soul. Other things to note: the window in our room was broken so no access to fresh air, the TV was not working either and couldn't be fixed (we called maintenance), we couldn't just read in a cozy environment because the bedside lights were also out of order. The only light working in our room was the bright ceiling light (think emergency room light). So what you get is a comfortable bed. That's it. From what I saw on the website, I was expecting more. Oh, and I forgot, we had two bottles of conditioner in the shower. No shampoo. No big deal but at one point all the malfunctions add up and ruin the experience. If you pay more than $200-$300 / night you will be highly disappointed. They will also charge you $6 for a stupid muffin in the morning!!
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October 2023 by Nick
This was the worst stay I’ve had at a Marriott property (and I’ve stayed at a couple Moxy properties). The room smelled musty, the split unit AC (room 110) had something wrong with it where it would get progressively louder and quieter throughout the night, the walls were paper thin (and no one could do anything about the guest who appeared to be jumping up and down upstairs). The only redeeming fact was the location.Additionally, this location was understaffed where they unfortunately had the same person working 7am-7pm each day I was there as the only person working.
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September 2023 by Julie W.
Staff friendly, very clean room, walking distance to many restaurants. Not a lot of parking.
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September 2023 by scott clark
Know before you go. It is a small 31 room hotel, and the rooms are small. That being said everything else about the Waterman was wonderful. We were traveling as a family of 3. Our son ,16, slept on the Murphy/bunk bed. It is a cool setup for a small sleeps 3 room. The bathroom too had a unique setup. We would stay here again. Very cool hotel. The employees were all very friendly and helpful. The location is unbelievable, close to the beach, shopping, restaurants. It is next to the freeway but never heard it.
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September 2023 by Eddie
This place was great. I needed a place that took dogs. The staff so attentive, location unbeatable (in the funk zone) could walk everywhere.My only low rating was the rooms. Very small!!! But they were clean and up to date.Walkability: Bakeries, cocktail lounges, beach and restaurants all close.
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September 2023 by Lady Fadwa فدوي ليدي
Our first time to Santa Barbra. Our first time to know what MOXY hotel MEANS . Apparently it’s kind a hip and modern edgy style .This 3 star Marriott chain MOXY hotel is outstanding in every thing . They have a beautiful well equipped kitchen if you are planning to make something or to heat your leftovers. With a big fridge and freezer to put your stuff in . Off course it’s beautiful setup . Found out they do your laundry and bring it to your room in the same day ..Cleaning the rooms every other day not bad and they really clean . .. location is the best . Everything is around within 2 min to 10 min max walk . Pool is good for kids and lay around 31/2 feet .Now my most important subject.. the rooms are way too small for someone who has luggage or used to space like my self in hotels .. same with bathrooms.. saying that led us to ask front desk DEREK. who was working second day we arrived if he can help in moving us to a bigger room we saw getting cleaned..he said he can’t .. but the way he went about it was very rude disrespectful and mostly dismissive. We were at all very nice and talking in a very respectful way to him and I said .. you can’t help us instead of us going somewhere else because we have so much luggage . . But he chooses to be dry and insulting . Then he comes in his own dismissive way to say I wrote two hotel around for you if you like to go their ..!!Derek was the only bad part experience . Julie and a young man and another young girl were best of best at front desk .. without their smiles and willing to help we would of been really hating the whole experience.We differently will come back and make sure to have less luggage . That DEREK will not let me give the waterman hotel less than 5 star . Because they really deserve it .
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August 2023 by Marilou L.
Rooms were surprisingly closet-sized with a tiny wet room for the bathroom, like it was intentionally made to market to non-Americans. You have to avoid hitting your shins on the bed to get around. Definitely reminded us of the Seinfeld episode where Cramer rented his chest of drawers for Japanese tourists to sleep in. Expensive nightly rates for such a very crammed room (no closet and no desk) and bathroom. Marriott ought to be embarrassed to include this in their property of resorts. The communal kitchen touch isn't helpful in jazzing this up. It's just disappointing.
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August 2023 by Village Gallery Pamela Brown
Very comfortable bed. Interesting g communal kitchen where you can bring food in and prepare it. Nice pool and near
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August 2023 by Eileen Spillane
Shout out to Julie (and Andrew) for thinking outside of the box and going the extra mile to help me getting internet access since my room was far from the router. She saved the day so I could have a successful meeting during my SB vacation.
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August 2023 by Hernan 22iii4Cortez
We got here exactly after the check in time and everything was smooth. I've been to several Marriott properties and the check in process takes almost 10 minutes, but here, it was quick. Crazy, This place has a full kitchen, it's like being at home. There's a library & hangout space. The pool is perfect. Who cares about the freeway! You're right here in the middle of everything, beach, shopping, good food & drinks. Strongly recommend. Will be back!!
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July 2023 by Guinness B.
Rooms are super small and expensive.The systems are always down, the hotel charged me twice and despite calls every month they are unable to fix it. Had to dispute with my credit card company.This hotel is a mess and not worth the premium price although the location is good, it's not worth the hassle
