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“Nia is the person to ask for at zales Valley fair. She is great very knowledgeable she helps you make the best choice for your budget and does not try to upsale you. Her customer service is awesome. I have been going to this location and see her for at least 8 years and just made 3 more purchases recently with her for my son's engagement and wedding.”
“Dante was a great big help!! Wife was looking for an engagement ring as she didn’t want one the first time!! We visited the Valley Fair Kay Jewelers store and was treated with kindness and respect. He wasn’t pushy or overbearing. I would recommend him and Kay if you are looking for any jewelry or even a watch. I’ll be back for a watch for myself soon. He even cleaned the wedding band my wife has!! Fantastic service. Thank you Dante”
“Had a great experience thanks to Zartaj, I ordered something online and it did not arrive and she found me something similar in store even though it wasn’t this store that was shipping the item. Definitely recommend.”
“Dorothy at their Valley Fair location was exceptionally helpful in picking out the right Tissot Seastar. I was unsure on the exact diameter I was looking for, and she went above and beyond to help find the right fit. They sized the band pefectly and payment was a breeze. Will be back.”
“Impeccable customer service! Anthea is hands down the most attentive representative. Came in to look at a watch, she knew it was my birthday and her and the staff rolled out the red carpet. Left with a new Navitimer and some personalized goodies from the team. Second time I’ve gotten a watch from this location, and there’s a reason I continue to go back.”
“Amazing diamond ring repair! He made sure the prongs were retipped in the same material and added a shiny rhodium plating to finish the ring and give it extra sparkle for my upcoming trip. The customer service, price and quality craftsmanship were all fabulous”
“I don’t normally leave reviews, but I have to leave a review for the exceptional customer service from Jay. I messed up the ring size by a half cm and proposed a month and a half after I purchased the ring. Jay clearly explained to me the store policy (no resizing after 30 days) but kindly made a one time exception since the ring was sliding around her finger and did not fit at all. Thank you so much Jay!”
“I had the pleasure of meeting Jai at Panerai. She was a pleasure to work with. I purchased a Panerai 1088 GMT.
I look forward to buying my next timepiece.”
“High quality, custom jeweler for very reasonable prices. Hidden “gem” in a strip mall. Hard to find someone w experience and skill of his level. He’s the owner and takes care of his customers. Old school and exceptional.”
“Love this place! Great service, excellent selection of everything needed for phones, plus fashion jewelry, glasses, caps, clothing, hats & wigs! BUT ladies you MUST check out the bling Sanitizer Spray Pens! Various colors & so pretty! Never before seen anywhere & super affordable!”
9:30AM - 5PM
1998 Homestead Rd # 109, Santa Clara
Jewelry Stores
“Phenomenal service! My gold chain necklace was repaired within a matter of minutes. The necklace was cleaned and the repair was flawless. Mr.Brasil was very welcoming and knowledgeable about his work.”
“I needed to get my ring resized. In addition, it had chipped and the setting was compromised. I was given the different options and decided to have the ring repaired and resized. The owner needed to add more gold to the band to repair the damage.
I got the ring back a couple hours later looking as good as it did 22 years ago.
Fantastic service. I would not hesitate to come back.”
“Mia was fantastic - knowledgeable, friendly, and genuinely helpful throughout. She gave me a great tour a few weeks ago and patiently answered all my questions. CH has an impressive brand selection. Mia knows her stuff and you can tell she genuinely loves watches. Highly recommend.”
“special thanks to ashley ! my mother and I came to banter to get our ears pierced . Ashley did an amazing job helping us pick our jewelry and was patient with me and my mother during the piercing process . She should be recognized more by the company as she shows exceptional customer service.”
“It's been awhile since I purchased anything from Brighton. I do have quite a few pieces from their collection (earrings, sunglasses, necklaces, bracelets, and even flip-flops) that I have accumulated over the years and absolutely got alot of use with no problems. The sales associate who recently helped me at the Valley Fair location was friendly and patient. I ended up buying a chunky ring and bracelet. I love both and have worn alot especially during recent travels. I highly recommend Brighton for good quality, timeless and stylist fashion accessories.”
“Had a great experience here! I've been shopping for a gold bracelet and Kathe K. helped me out with finding & choosing the bracelet that I want. She answered my questions everything from style, durability, and sizing. She was not pushy about it and provided a relaxed yet very informative visit for me. And because of that I will definitely be purchasing from Na Hoku.”
“I'm thrilled that we now have an official store in the Bay Area! The staff here is incredibly attentive. Despite my arrival right before closing, Michelle graciously assisted me. Given my indecisiveness, she demonstrated remarkable patience and offered valuable guidance, ultimately helping me select the perfect addition to my jewelry collection.”
“Outstanding Service by Jackie and Olivia
I recently visited your store at Mall Lovesia to exchange a few jewelry pieces I had purchased as gifts. Unfortunately, the items didn’t quite suit my friend, so I returned to the store without a receipt—only a credit card transaction record.
Despite a busy shop and challenging circumstances, Jackie and Olivia went above and beyond to assist me. They handled the situation with remarkable professionalism, patience, and genuine empathy. Both of them took the time to locate my purchase details and guided me through finding the perfect replacements with such care and understanding.
Their demeanor was warm, their communication flawless, and their customer-first attitude truly commendable. It’s rare to encounter retail associates who combine efficiency, kindness, and emotional intelligence so seamlessly.
I sincerely hope management recognizes Jackie and Olivia’s exceptional service. They are true assets to your brand—proof that outstanding customer experience can turn even a difficult situation into a positive one. With staff like them, your store may be on the higher end in pricing, but the value they bring through service makes every visit worthwhile.
Kudos to both for their professionalism, empathy, and grace under pressure—you’ve earned a loyal customer.”
“Steven was very helpful to us and convinced us to shop here for my wife’s nose ring. They took care of the re-piercing and putting it in. Full end-to-end service and super nice and friendly staff! Great experience here and my wife loves her new nose ring. Highly recommend this place and location.”
“It was my first time getting a loan from a pawn shop and as skeptical as I was, I ended up here due to Yelp. As funny as it may sound but I actually went online to read about pawn shops and got on YouTube but too much rambling so I just went on ahead. I was first assisted by Ramon and I believe this was mid Dec. 2022. Then I received a letter from the establishment stating that my watch will be seized if I fail to pick it up 10 days after March 30, 2023 which was the deadline. I called immediately because the two issues I encountered were: 1. I had moved to a new address so by the time I received the letter it was the 9th day. 2. I had to get a short extension due to a small complication with my company's direct deposit. Ramon wasn't there the day I called but Carlo assisted me after telling him my concerns. Carlo was respectful over the phone and I appreciate that he didn't cut me off at any point. My request was granted and I picked up my watch today (04/11/23) with no issues. That said, I'd like to give a huge shout out to Ramon and Carlo for their professionalism! I'm damn sure I'll be returning to their establishment again if I ever need help. Just one more thing I'd like to add is that they have a very welcoming vibe the two times I came in and that's a huge plus for me. With other establishments I personally don't see a point in wanting to get up to work if you're going to look dead and / or unwelcoming. Once again, thank you.”
“The staff was really amazing. I felt comfortable and wasn't followed around while I shopped but, someone was close if I wanted to see something. They helped me exchange ring sizes quickly. I'll definitely be back. Side note they were really great with my 4 year old. Coloring book and chocolate to make her feel included. 10 out of 10.”
“Amazing shop! I like the display pattern and store style.Loved the sterling silver collection. The prices are cool.Overall the store representatives are helpful.A must visit store who like to buy jewellery”
“Very good service I like the jewelry I go there because I have some issue with the bracelet and he gave me the service even after the warranty very highly recommend”
“I had an exceptional experience with Joy at Tiffany. She is incredibly knowledgeable and always suggests the perfect jewelry pieces based on my preferences. Joy truly goes above and beyond—she even followed up with me via text to ensure I could get the exact products I was looking for. On one occasion, she graciously extended her work shift to wait for me at the store and personally assist with my purchase. Her dedication, professionalism, and warm approach make shopping at Tiffany an absolute pleasure.”
“Love this store and the staff. Always welcoming even if I have my hair in a bun and yoga pants..I am a mom so that's sometimes my unifom...lol.
I have a beautiful evil eye necklace and the rectangle sunglasses and a pair of earrings. For back to school we all got pens, my 15 year old football player son loves this store. He has a pens and this jeweled troll clip. My daughter 14yr has the lady bug earrings and matching necklace. We are a Swarovski family. Beautiful items and price to match. The staff is easy to talk to when I mention my budget....I am a mom so I budget everything. Its nice to be treated good when spending Money. Emily that works there is our go to and favorite. Need something she is the go to.
Its just werid that some people had a bad experience here. Its our first stop in the mall even of we dont purchase we go to get some inspiration without pressure.”
“The employee Carlos is very friendly and passionate about watches, as he told me about how much of a good watch I had and helped replace a missing pin in my watch within a small amount of time. Plus, he made sure the time was correct and told me about how my watch is solar-powered, which I didn't know before then. We even had a nice chat about why he got into the profession by repairing his friends' watches in his garage. So I wouldn't mind seeing him again if my watch gets broken again.”
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“Zarifa was very helpful to me and very kind. At first i did not want to buy anything but then she persuaded me into looking into payment plans and turns out the earrings that i wanted were more affordable then i thought. So if you want to get some good earrings and nice costumer service this is the place. Thank you Valliani Jewelers.”