Journeys is a well-regarded shoe store located near the food court of Valley Fair Mall, offering a variety of footwear including shoes, socks, slippers, boots, and sneakers. Customers consistently praise the store's friendly and attentive staff, who provide excellent customer service and are knowledgeable about the inventory. Highlights include staff members like Tristan and Kiki, who go above and beyond to ensure customers find the right sizes and styles. Shoppers appreciate the store for its basic and simple collections suitable for home and school use, although some have noted a desire for a wider selection of styles, especially for kids. The store can become crowded during busy times such as holidays and back-to-school seasons, but the staff's efficiency helps maintain a pleasant shopping experience. Overall, Journeys is recognized for its commitment to customer satisfaction, making it a favorite destination for those seeking comfortable and stylish footwear.
Tristan provided me with excellent customer service! Her attention to detail and knowledge of the store's inventory was very impressive. She was even very accommodating about my fear of germs offered me some sanitizer after our transaction. I was very impressed and touched. Thank you Tristen!
July 2025
Sami O is amazing! She helped me pick out a pair of shoes for my sister's birthday. Fantastic customer service. Very professional. Knew the product very well. He's very confident. She's a terrific employee
June 2023
The staff were really helpful and I got what I needed
