Journeys is a well-regarded shoe store located near the food court of Valley Fair Mall, offering a variety of footwear including shoes, socks, slippers, boots, and sneakers. Customers consistently praise the store's friendly and attentive staff, who provide excellent customer service and are knowledgeable about the inventory. Highlights include staff members like Tristan and Kiki, who go above and beyond to ensure customers find the right sizes and styles. Shoppers appreciate the store for its basic and simple collections suitable for home and school use, although some have noted a desire for a wider selection of styles, especially for kids. The store can become crowded during busy times such as holidays and back-to-school seasons, but the staff's efficiency helps maintain a pleasant shopping experience. Overall, Journeys is recognized for its commitment to customer satisfaction, making it a favorite destination for those seeking comfortable and stylish footwear.
Today I was helped by Amelia! She was so kind, patient, and is fantastic at her job. My experience was great because of her and her customer service skills. You guys are lucky to have her on your team!✨
January 2026
I had a great experience with Cory while checking out the new Pumas in store. Cory was juggling multiple customers with ease, stayed upbeat and positive the whole time, and made everything feel quick and seamless. Super friendly, efficient, and overall just great customer service. Get this man a raise!
November 2025
Cory was amazing, he brought out the shoes I was looking for, as well as some other options that were really nice too! I’ll definitely be back next time I’m buying shoes!
