Metro by T-Mobile at 3963 Stevens Creek Blvd offers affordable prepaid plans and 5G phones from Apple, Samsung, and OnePlus. The store is known for its friendly and knowledgeable staff who provide excellent customer service. Many customers highlight the staff’s patience, kindness, and understanding, especially when assisting elderly customers or helping with complex issues. One employee, in particular, is praised for her compassion and efficiency, making a positive difference for customers who may not be tech-savvy or who need extra support. Customers appreciate the store’s efforts to resolve problems, whether it’s activating phones or handling billing issues. For example, one customer shared a frustrating experience with ordering and activating a phone, but acknowledged that staff members, especially one named Axel, were helpful, patient, and determined to solve the problem. Axel stayed on the phone with customer service, checked the system, and provided great support, even when technical issues were involved. His efforts were highly appreciated. The store’s clean environment and friendly atmosphere add to the positive experience. However, some customers find the kiosk inconvenient due to extra fees and limited options for bill payments. Despite occasional challenges, such as issues with ordering or activating phones, the staff’s dedication and helpful attitude stand out. Overall, Metro by T-Mobile at this location is recognized for its friendly service, knowledgeable employees, and willingness to go the extra mile to assist customers.
