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“The young lady working tonight (3/8) was beyond helpful. I believe her name was Diane or Diana, but she did an amazing job. I know nothing of these plush keychain/ purse ornaments but she really took her time showing and explaining each so that I could pick the right one for my girlfriend. She did such a great job I left with two. The tokidoki and the monchhichi, which was the only one I recognized from my childhood. My girlfriend loved them. Much thanks to the store associate!!!”
10AM - 9PM
2855 Stevens Creek Blvd, Santa Clara
Toy Stores
“I wanted to take a moment to share an amazing experience my son and I had at the LEGO Store in Santa Clara.
We came in on Saturday hoping to buy a specific set, only to find out it had sold out because of how popular it was. Needless to say, we were pretty disappointed.
Jeff noticed right away that we were bummed out and went out of his way to help us. He told us that as soon as the next shipment arrived, he would set one aside for us. On top of that, he also made sure we would still get the promotional gift set, even though the promotion was ending that same day.
I came back Monday morning when the store opened (and even missed a couple hours of work to make it happen), and Jeff and Uzi were absolutely incredible. Everything was exactly as promised, and they made the whole process easy and enjoyable.
We ended up buying three sets totaling around $850, but what really stood out was the customer service. Jeff kept his word, and both he and Uzi made us feel valued as customers. That kind of service is hard to find these days.
My son left happy, I left happy, and that’s exactly why we’ll be coming back. Thanks again, Jeff and Uzi, you turned a disappointing situation into a great memory for us. LEGO is lucky to have you both!”
“Highly recommend this business. The process of buying out a collection was smooth. Employees were kind. The offer was also fair and I’m happy. Thanks again.”
“I bought a display box yesterday and tried to exchange it the next day. I didn’t know that there was no refund policy for open box items and it was my fault for not reading the receipt.
Phillip was helpful and went above and beyond to talk to his manager that was overseas to accept an exchange. He was amazing and he should get all the praise for how determine to help me out on this situation! Thanks again!
Also, some feedback on the overall Rolife brand. It’s silly that you can return a product at a different store.”
“the staff here is always so nice & welcoming whenever I go! I’ve never ever had a bad experience coming to this location. Thank you for all the wonderful memories 💕”
Toy Stores
Toy Stores
Toy Stores
Toy Stores
Toy Stores
“Amazing store and space for gaming, comics, and collectibles. I'm so glad I found this place and look forward to coming back. Excellent selection and wonderful event/play area.”