The UPS Store #5438 in Valencia is a locally owned and operated business that provides a variety of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. The location is conveniently situated near The New Albertson's at Tesoro Village Shopping Center, offering ample parking and quick access. Customers generally find the staff to be helpful, friendly, and professional. Many reviewers appreciate the efficient service, especially for Amazon returns and other shipping needs. Several mention that the staff members, including Sarah and Julie, are kind and provide great customer service, making them regular customers. The store’s staff is quick to acknowledge customers and assist with their needs, creating a positive experience overall. However, some customers have experienced issues related to USPS drop-off services. There is confusion about whether the location processes USPS shipments, with some being directed elsewhere for USPS packages, which can be inconvenient for sellers using USPS shipping labels. Additionally, a few reviews mention that while the store is a good place for quick drop-offs, the space is small and busy, sometimes leading to long lines or less friendly interactions, especially when staff are engaged on the phone or not as attentive. Overall, The UPS Store in Valencia is known for its helpful staff and convenient location, making it a reliable stop for packing, shipping, and printing needs, though occasional service inconsistencies have been noted.
Great customer service. Too bad they weren't able to do prepaid envelopes for international shipments
December 2025
Brendyn and Jake they provided me with the best service. I was traveling through need a poster. They know what they are doing. Handled it. Resized it. I paid and they have a great attitude. Please commend them for their efforts. Because they are assets to your store.
October 2025
Out of all the locations in SC, I only come to this one. The customer service is amazing, and they are always helpful! Sarah & Robert were extra helpful when I needed to get a paper notarized. If I could give over 5 stars I would!
