The UPS Store in Saugus offers packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing services. It is locally owned and operated. Reviews consistently highlight exceptional and superior customer service, with staff described as fast, friendly, helpful, kind, understanding, and good people. Specific praise mentions employees going above and beyond to assist, providing valuable information, and making customers feel welcomed. The store is noted for its expert packing, with great care taken to wrap delicate items safely and cost-effective solutions discussed. Customers report never having a bad experience, with services completed quickly and items arriving on time. The location is appreciated for being open on Sundays. Overall, reviewers express being amazed, grateful, and thankful for the terrific service and perfect response to their needs.
Jillian Ibarra, store manager & notary was very professional & kind with our notary service. I’m new to the area and this makes me feel confident about making this my go-to UPS store.
August 2026
Jillian at the UPS store on Bouquet Canyon in Saugus was exceptional. She went above and beyond to help me and made my experience so pleasant. I will definitely return because of her.
July 2026
Quick and excellent service. Jillian was helpful and knowledgeable
