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March 2024 by Dennis S.
In a moment of being dissatisfied with the simple job of buying 2 tires and then they say I need alignment I accept there knowledge and agree. I've owned this car from being brand new and I'm beyond diligent in maintenance and upkeep. This car has had absolute tight steering response No float or drift and when I go back a few days after they worked on it they blame all the things that create the problem without considering they might have not done the job right. The day I brought it in it was perfect and after they replaced my 2 front tires the car would float and had significant slop in the steering wheel. I'm not saying they are a bad choice for tires ... I'm saying they don't care if you're having a problem with the work they did and give you no consideration ...like maybe ? Let us get you right up and check. There response is come in when you want .. it's Frist come first served. That's wrong. I will never deal with them again! Zero stars
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March 2024 by Lucinda L.
I've had affordable and trustworthy work done on my Prius here. I went in to get an alignment and found the axle (I believe) was bent. I took it to another shop to make sure it was needed and after an hour they had to admit it did need to be replaced. I went back to Big O to have it done and they did a beautiful job.
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February 2024 by Doreen O'Donovan
Love Big O for there warranty. This shop provides particularly good service. Fast and friendly.
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February 2024 by Private Sender
IDIOTS working here. HORRIBLE customer service.They said my vehicle was ready to go.Upon arrival, my vehicle was inside their garage and blocked by vehicle B with from behind. No tires installed on mine and 2 tires missing on vehicle B.I waited until vehicle B's 2 tires were reinstalled to ask the mechanic to release my vehicle before he started removing the other 2 tires on vehicle B. This mechanic told me to speak to staff inside. When I came out, the mechanic had already removed the other 2 tires and started laughing.I had already waited 30 min for 2 tires to get reinstalled on vehicle B. Now I had to wait another 1.5 HOURS to finally get my vehicle back.
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February 2024 by Steven P.
Big O tores Santa Cruz. Scrutinize your work order, this organization eliminates its responsibility to the client to be thoughtful, careful and thurough through this document. I had an new set of tires put on my automobile, After a 3 mile drive home I found the laborer had not properly secured an expensive hubcap to the wheel, It was lost along the way. The salespersons were unsympathetic and unprofessional in the way they handled me and my complaint. They offered nothing but recitation of the work order which frees them from liability once the automobile is off there lot. In my industry we must use work orders, they are necessary, But so are my clients! I will not return to this shop, nor do I recommend their form of customer service. Captain Steven Phillips Maritime Enterprises, Cruz'n Marine Diesel and Electric LLC.
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January 2024 by Kristin Bradham
I've been pretty disillusioned with auto mechanics recently with my old car. However I have to say having Big o tires replace my brakes was amazing. Especially since I didn't even come in for my brakes I thought it was the shocks. But they told me it wasn't the shocks it was the brakes which was cheaper. I was really pleased with how fast they were how nice they were and the work was done really well. I'll just be going back there for everything now.
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January 2024 by Chelsea C.
Got me the best price for the best tires. Thank you.
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January 2024 by Matea M.
Been here twice to get my oil changed and it was a great experience both times. Really nice staff, pleasant enough waiting area, good price ($50), took about at hour. Would recommend for oil changes
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January 2024 by Jesse R.
Quick, friendly, they definitely know what they're doing... Great Team, outstanding service...thank you...!
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December 2023 by Steve K.
These guys are a total rip off. If your tire has any miles on it they won't repair the flat tire and make up dumb reasons saying you have to buy a new tire. I didn't believe them and I'm glad I didn't I took the tire to another shop and paid $40 to have it repaired because the thred had more than half of its life left. This young guy at the front insisted it had to be replaced and said oh you didn't do the rotation or allignment when you bought 4 new tires from us that's why it went flat. Later he calls and says the thread is too worn out to do the flat repair which was a puncture form a nail in the tire!! I called BS and told him put the tire back I'm going elsewhere since they won't fix the newish tire due to worn out threds !! Took it to another place paid $40 had it fixed all good now!!! Thanks for nothing Big-O!! Never getting my business again!! Beware !! They will not stand behind their flat tire warranty but instead try to sell you a new tire and alignment!!! When I returned they had tons of guys in there ready to try and fight me I'm sure. I knew that was a lost cause!!! I took my car and walked away !! Goodbye forever BIG-O!!!! Lost a customer!!! Go elsewhere folks !!! These guys are not to be trusted!!
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November 2023 by Bernadette M.
Came here to get my battery checked out. I left it overnight the day before service and it was safe. I called in the morning to inquire how busy they were and Kyle said to bring the key down. Upon arrival, he took good care of me and said I would get a call with an update in an hour. In twenty minutes, I got an update with the problem and I asked them to get it fixed. In another twenty minutes, it was ready. Juan ended up taking care of the rest of the transaction and was also friendly. For under $200, I hope to not have anymore battery problems. Thanks for your help! Review #87 of 100 in 2023.
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November 2023 by Jessica J.
Awesome customer service!!! Went in last minute to get 4 new tires for my car before the holiday weekend and the service at this location was super quick and efficient. Juan was great! He was Super helpful and answered all my questions. Definitely will be returning to this location in the future.
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November 2023 by Katie S
Juan helped me replace 3x bent rims on my Tesla. He was super helpful, knowledgeable, quick, and funny. His team is A+.
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November 2023 by Fabian B.
Got all four tires replaced, fast, with a good price, and very friendly staff. I am very pleased with the service. Thank you!
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October 2023 by ANGIE BERTEL
This is the best place to take your car. They got me right in and went the extra mile to make sure my car was fixed and safe for the road. Thank you so much. I’m a life long customer ❤️
