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March 2024 by Phil Michaels
One of the most helpful front desk workers I've come across.Rooms: Clean and comfortable room. Issues with blow dryer and wifi service and phone but made up for with good customer service from front desk resolving or attempting to resolve right away.Food & drinks: Normal basic breakfast buffet for Best Western but the highlight for us was the over the top effort of the front desk person to makes sure we as vegans had the not normally supplied non-dairy milk and amazingly even non-dairy yogurt. She went above and beyond.Now if we can just convince Best Western to step up the normal offerings and provide non-dairy option at least for milk. You don't know the difference it would make for lactose intolerant individuals or Vegan's.Noteworthy details: As mentioned the superior customer service provided by the front desk at this hotel.
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March 2024 by Tiffani Thornton
Drug hotel don't go here or you might accidentally get arrested.
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February 2024 by Kay Custer
I was in town for a work meeting and needed a convenient place to stay. Staff was very friendly and helpful. The room was clean! I requested extra towels which were brought right away! Breakfast was a nice addition to my stay.Food & drinks: Lots of restaurants and food within walking distance.
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February 2024 by Korina Fay
Laura was very kind and accommodating. Room was clean and bathroom newly renovated. Would definitely stay here again.
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February 2024 by Michael K
Clean hotel. Rooms well and functionally furnished. But you can forget about breakfast. Carelessly placed cakes, toast and jam.
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January 2024 by Yogi Joshua
It's full of tweakers!
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December 2023 by Jolene Galvan
I cannot say enough about the friendliness and hospitality of Manager Laura! This is our second stay in four months and it was wonderful! My husband and I both celebrated birthdays here and Laura went over and above to make our stay special! Rooms were clean and parking plentiful (even with a car show in the area). Anything we needed was made readily available. This young lady works her tail off and deserves a raise and certainly a huge Christmas Bonus!...The Galvans, Riverbank CARooms: Clean and roomyFood & drinks: Very nice breakfast.
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December 2023 by Stacee Mason
Laura, @ the front desk is the most accommodating host- she has gone way above to make my stay comfortable!Rooms: NiceNearby activities: Santa cruz Beach Boardwalk, wharf, lighthouse
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December 2023 by Gemma Locatelli
Stayed here for a week in 2017. My family and I had a great time. We had 2 queen size beds and enjoyed the amenities.We watched movies, relaxed and just really had a relaxing visit. We were dealing with repair issues at home so it was nice to just have everything working correctly.The continental breakfast was much more variety and options than expected. Helped with having kids who can be fussy.Thank you for the peaceful getaway.Rooms: Rooms were lovely but we were not there in a romantic setting so it was more survival of the fittest for us. Sick kids, damaged home and to much stress was made great by a lovely stay. Thank you.Nearby activities: The Santa Cruz Beach Boardwalk is right down the street. There are ice cream parlors, delis, fast food and restaurants within a few minutes walk.Walkability: You can walk to just about anything. Including court.Food & drinks: They have vending machines and lots of options for breakfast.
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December 2023 by Henry
Not to far from boardwalk. Excellent front desk customer service. Very quiet and clean. Rooms have plenty leg room. Coffee always hot and breakfast was very delicious. I am coming again for sureRooms: Greta space for the price and very clean.Food & drinks: Coffee all day and hot. Breakfast delicious.
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December 2023 by Andrew Califas
Exceptional service from front desk,Laura, I believe went out of her way to accommodate me and my family. Breakfast was fast and great. Very clean rooms and roomy. I will come back to surestay on my next vacation!!
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December 2023 by Abel Casillas
Rooms were very clean and spacious. Breakfast was great and coffee always ready thru out the day. Will recommend to friends most definitely. Front desk lady was helpful and attentive.
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December 2023 by Ivana
Lady at front desk very helpful and kind. No pests, clean beds and room. The floors could have been cleaned better. For the price it was very nice.Noteworthy details: 6 minute drive to Santa cruz Beach boardwalk, close to Safeway grocery store.
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November 2023 by ross Uchimura
Really quite a nice affordable find. Well apportioned rooms, great, very responsive staff, especially Dollar, he's awesome! The maintenance staff was on it after guests check out, with continued maintenance of those little things that fall/chip off with normal wear and tear. Really quite a nice place, walking distance to literally everything! Highly recommend!
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October 2023 by FlyCauetFly
Nice room but toilet didnt work, found a drink in the fridge from the previous guests, there was no water available besides tap water, breakfast was included but was lacking options, muffins were half eaten, and margarine was left out. Also did not feel completely safe, would not stay again.
