REI
Sporting GoodsHours:
1662 Commercial Wy, Santa Cruz CA 95065 Hours
About REI
REI is a popular outdoor gear store known for its wide selection and high-quality products. The store offers everything from clothing, water bottles, and outdoor gear to a fully equipped bike shop. Customers appreciate the helpful and friendly staff, who provide quick and efficient service, often completing repairs and tune-ups in just a few hours. The store is well-organized, with clear separation between departments, making shopping easier. Many visitors trust REI for bike repairs, gear installations, and returns, citing positive experiences with helpful employees and hassle-free processes. While the gear is high quality and durable, some products are expensive, which can be a concern for budget-conscious shoppers. The store’s large parking lot accommodates bigger vehicles, and its location in Santa Cruz is especially favored by repeat visitors. Overall, REI is appreciated for its excellent customer service, wide range of outdoor and camping gear, and its enthusiasm for outdoor activities. It’s a go-to place for outdoor enthusiasts, whether starting new adventures or maintaining existing equipment.
Most Recent Reviews
November 2024
I had the best experience buying shoes at REI. Evan, of the shoe dept, was so helpful. I have purchased shoes in the past, but never experienced the level of customer service that Evan provided. Thank you Evan. I bought two pair.
October 2024
For your expedition, there's no better place. And this location has a helpful and very friendly staff.
October 2024
My cycling shorts that I bought in Fairbanks, where the seams are now coming apart after 2 months, were taken back without any problems.
My cracking on the bike ? was also eliminated.
Thank you very much for the quick help and friendly manner. ?
More Comments(102)
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