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May 2024 by Jorge Chen
Sadly this pharmacy used to be amazing 3 years ago but recently it has changed to really poor customer service in the pharmacy...I drove up at 8:45PM last night which is 15 mins before the pharmacy officially closes and the lady said they were closed and put up the closed sign in front of me and so I asked her what time it opens the next morning and she shut off the intercom on me. I contacted the store manager today and he did apologize and also patiently explained the state laws on pain medication which I appreciated however the behavior from last night wasn't appropriate at all. I will sadly not have my future medication be sent to this pharmacy ever again.
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May 2024 by Ryan Porter
I would avoid this pharmacy. They’ve been nothing but trouble. It’s closer to our apartment so we decided to switch to it. First they tell me my wife’s insurance is expired. It was explained to me by the young man behind the counter that insurance expires every year and you have to renew. Her card was issues in 2022 so it’s expired. I told him that’s not how insurance works. He refused to even try and use the card because it was clearly “expired”. I had to leave and she had to get her prescription somewhere else.
Fast forward I come to get a prescription, I’ve already picked some up here the month prior, but now the pharmacist is telling me they don’t have my insurance. I give her my card that they used last time she says that’s not for prescriptions. I give her my PRESCRIPTION CARD she won’t even look at it. She tells me she needs a pharmacy card with 2 specific numbers on it. I told her CVS never needed anything more than what I have here. Still won’t even take it from me. Insists I have blue shield when I’m holding an anthem blue cross card. I try to give her 2 different prescription cards she won’t take them. Insists on the pharmacy card with 2 specific numbers on it. So again I had to leave. I now have to drive across town to the west side CVS that has no problems using my prescription card or my medical insurance card. Oh well. Never coming here again.
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April 2024 by Thea Schmit
This place makes me want to blow a gasket. Waited at the drive through pick up for 20 minutes with no service. Any time I go inside to pick up, the waits are long and the staff is apathetic. I wish they would put some work in to improve the service. Gonna have to switch pharmacies
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April 2024 by jcymanski cincoswiss
Absolutely the worst pharmacy I have ever been too. Pharmacists are sure they know more than the doctors. Have had me drive over because it was ready "to pick up" but by the time I get there they changed their minds and decided to call the doctor after hours. They also changed the message from "pick up" to "in process". This is riduculous.This has happened twice this month. Why do they think they know more than my personal doctor. The list of problematic issues is endless. Definitely changing pharmacies. The manager should be let go (Ryan Holl).
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April 2024 by Nora D.
The pharmacy here is a joke. I work for a medical office, and we have trouble every time we send a prescription for one of our patients to this location. I no longer have any confidence in this pharmacy and would not recommend it to anybody.
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March 2024 by E.M. W.
Is it possible to give 0 stars? This is the WORST pharmacy in Santa Cruz, possibly the worst pharmacy I have ever been to. I was on hold for 18 minutes. Then they said they can't help me.
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February 2024 by Nina P.
I scheduled a covid vaccine at Walgreen's Soquel Ave, SC because I hadn't had one this year. My doctor had been reminding me to get an updated vaccine for this year. I walked in for my appointment and they asked when my last vaccine was. I said 10/31/23 which was a mistake on my part. They said the last record they had in their records for my covid shot was 10/31/22. I told them that whatever they had on file was correct because I only go to Walgreens for my vaccines. Then the guy says, "you can't have had the vaccine within the last two or three months." I said I had not. They asked me if I was sure I didn't get a shot somewhere else and I said I did not. Then they said they didn't want to give me a shot because the current version came out August 2023. Then he says I told him I got a shot in August which was not true. I never once said August. I told them I had not had the Covid shot this year. Then they told me to go to Google and look up my vaccination records. By then the pharmacy line was getting longer and everyone was staring at me like I was crazy so I just left and said forget it. Got home Googled my records and what they had on file was correct as i advised them. I have never been more embarrassed. What should have been an easy transaction became confusing and misleading which is concerning given they are a pharmacy.
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February 2024 by Анна Минакова
I wish I could give them -1000 stars. The workers are not aware of anything at all. Speaking about pharmacy it is always awful,never see prescriptions ,everything takes so long always.The second dissapointing, I was trying to print documents. First a worker told me that they don’t print documents but I know they they did before , she couldn’t help me. Then I found out by myself how to download file for printing and did everything by myself , computer told me that my order will be ready in an hour. But is was not ready!! Because workers told be that THEY DON’T KNOW HOW TO USE PRINTER!!!!why are you working there ? Why are you called yourself Walgreens photo if you don’t know how to print it????Awful , never go to this pharmacy
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February 2024 by jon paul
Just the worst
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February 2024 by John Pianavilla
I called and was told my prescription was ready. Great, I drive 4 miles from my house to the drive-up window and was told my medicine is out of stock and they don't know when it will be available. WTH!!?? Don't know?? The downtown pharmacy was so efficient and this one is a joke. All I hear are complaints about this pharmacy. Never anything good. Although Cheri in cosmetic dept. Is very efficient!
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February 2024 by Camilla H.
When Rite Aid on Soquel closed, I asked for prescriptions to be sent to Walgreens. Walgreens apparently doesn't deal with my insurance. So they needed to call CVS and transfer the prescription. 3 times I drove back and forth from Walgreens to CVS to get a medication I need for my blood pressure. You would think they had never done anything like that before. Between their incompetence and total contempt for their customers.
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January 2024 by Cassie P.
If half a star was possible, or even a quarter, I would choose that option. This Walgreens pharmacy is the WORST pharmacy I have ever been too. Unfortunately it is the pharmacy closest to my work and would be convenient if they ever had medicine stocked or prescriptions filled on time. Every time I come here, they are either out of stock or I wait around for 30 plus minutes in line, just so they can tell me I need to wait 20 minutes for my prescription to be filled, when my doctor put the request in 24 hours earlier. Then they tell you that once it's ready you have to wait in line again to pick up your prescriptions. I hate this place! They impede on people's ability to manage their medications. I shouldn't have this many issues picking up medicine for my thyroid
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January 2024 by Jim G.
One of the worst pharmacy's I have been to. It took 2 days to be told my prescription was out of stock. They were closed on Sunday without notification even though the website and voicemail said they were open. Not sure what's going on. This place used to be good. Hopefully they can turn it around. I used this pharmacy because of the weekend and the drive through pickup. This is not fun when you're sick. I will never be back. Thank you for the response. Please reach out to see if I can help fix the situation.
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December 2023 by Nettie Calvin
Worst pharmacy on the planet for 3+ years running. Waited for 25 minutes on hold (usually it is 40) only to be hung up on. Would give negative stars if I could. This pharmacy closes unexpectedly without warning but you cannot call ahead to verify if they are open because no one will answer the phone and if they do, they will be rude and tell you to check the hours online (not accurate). I have previously been denied my prescription here due to my gender. The pharmacist once argued with me about filling my prescription on the day it was due for refill. Offensive and unprofessional. This pharmacy should be closed so that no one would have to continue suffering here, patients nor employees.
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December 2023 by Katie Donato
I would give this pharmacy a negative 100 if I could. My son has had a lengthy illness and multiple prescriptions have been called in for him over the last three weeks. Anytime I go into Walgreens there is a problem with this prescription. They can’t find it or it’s not ready. Last night I called and they told me my son‘s prescription was ready to pick up, I go in this morning and there’s no record of the prescription anywhere. So I called the doctor and the doctor said the prescription was called in two days ago. My doctors office called Walgreens to see what was going on and they told her another Walgreens opened my son’s RX and deleted it. This pharmacy is so incompetent including the pharmacist who couldn’t give me any explanation to where my son’s RX went. I will be moving all my prescriptions to a different pharmacy because I have too many problems with this pharmacy.
