Battery Stores in Santa Fe Springs, CA

“Came on and bought a group 24 deep cycle for a dump trailer. Went home and battery was dead. Employee said they were closing so bring it back tomorrow. Brought it back and still needed to be charged. No discount, no credit for wasting my time and labor when I run a business. Well this replacement one lasted 2 year and it’s bad. Called and no prorations and 1 year warranty. Corporate reached out and told me to bring the battery to George at SFS location. While the battery wasn’t replaced for free (didn’t expect it), he did provide a significant price reduction which was supposedly at cost. Lesson learned, only speak to George as he is the one who can fix issues. I appreciate the help and did raise the review due to the business making an effort.”

“The customer service person in the store was so helpful, although they didn’t have the part I needed he helped me track down how I could get it on time and offered me options thank you so much, your customer service is on point.”

“You must park on the street and walk to guard shack to check in. When they have a door ready, they will call you. It is VERY TIGHT to get into the dock if you have to back into a spot that has trucks on both sides of your door. This shipper is not set up for OTR trucks. Once you’re in a door, take the slip of paper the guard shack gave you and bring that to the shipping & receiving window. They will lock out your airline before loading you. They take a long time to load you. I was there about 4 hours to get loaded. Then after I scaled out, I was overweight on my drives and they blamed me for the load shifting. I didn’t care and told them they need to load it better. I was there more than 3 1/2 hours the second time to get reworked so I was legal. The people were nice, but they just no sense of urgency at all.”