The UPS Store #0513 in Santa Monica is a locally owned and operated business offering expert packing, shipping, printing, document finishing, a mailbox service, notary, shredding, and faxing. Reviews consistently highlight a very sharp team that provides great service and is always polite and helpful. Customers note the crew is solid and all on point, running a tight ship with top notch people. The store is recognized for keeping it real regarding policies, clearly explaining that packaging and taping items for returns is the customer's responsibility, with any additional help provided as a courtesy. Staff members are commended for being super nice and going out of their way to assist, whether helping resolve a shipping mix-up, expertly repackaging a return, or generously explaining the best shipping options. This outstanding service and expert handling of packages, including complex international shipments, earns the store high recommendations, with many customers stating they will not go anywhere else for important shipping needs.
All the regulars who work here are so chill and nice. I never dread going to this UPS knowing the workers are patient and make for a fast and easy experience. They also are really lovely to my dog who I always have with me <3
May 2025
Customer service. I’ve had a mail box since 2013. The workers have always gave great service. Given me tape for my package at the post box next door because they knew my face. Michael remembers my name and even my mail box. Very impressive. Everyone is always polite. Exactly the kind of people I’d want working for me.
March 2025
They are professional and friendly, they greet you, provide service quickly and to my satisfaction
