The UPS Store #0513 in Santa Monica is a locally owned and operated business offering expert packing, shipping, printing, document finishing, a mailbox service, notary, shredding, and faxing. Reviews consistently highlight a very sharp team that provides great service and is always polite and helpful. Customers note the crew is solid and all on point, running a tight ship with top notch people. The store is recognized for keeping it real regarding policies, clearly explaining that packaging and taping items for returns is the customer's responsibility, with any additional help provided as a courtesy. Staff members are commended for being super nice and going out of their way to assist, whether helping resolve a shipping mix-up, expertly repackaging a return, or generously explaining the best shipping options. This outstanding service and expert handling of packages, including complex international shipments, earns the store high recommendations, with many customers stating they will not go anywhere else for important shipping needs.
I had to return some heavyweight dumbbells to Amazon. Sean Made it so simple. It was courteous and extremely on point. He explained everything clearly. Great customer service. Thank you, Sean
June 2026
The staff are amazing. Every single one of them are kind, thoughtful, and so helpful. It’s the only place I like to go when I need to ship a package. They are a great team!
May 2026
The best UPS! Always such friendly and helpful service. Well managed. Thank you!
