Verizon's Santa Monica store offers exceptional customer service and a welcoming atmosphere. Customers appreciate the staff's dedication, with team members like Lawrence, Christian, and Katelyn going above and beyond to assist with phone setups, technical issues, and promotions. The store is recognized as the only actual Verizon location in the area, standing out from third-party stores. Many reviews highlight the helpfulness and professionalism of the staff, including Noah, who took extra time to resolve a customer's technical problem. The store provides convenient options for online orders, including in-store pickup, free 2-day shipping, and same-day delivery where available. Overall, this Verizon location is highly recommended for its knowledgeable staff and excellent service.
Chance and James troubleshooted the complex issue with a positive attitude.
Thanks so much!
January 2026
I really procrastinate going in here to deal with my phone because I know it will take 3 hours and it did. So many people in there like being in the doctors office
January 2026
My Husband and I came into the store uncertain whether or not we wanted to go to Verizon but we were met by a young lady named Emily. She was the best she saved us unnecessary charges and helped us to pick the plan that would best serve our needs go to the store and ask for her. You won’t be disappointed.
