Electronics in Santa Monica, CA

“Quick fast service. Tim is specially nice, honest and professional, and threw in a free screen protector. Just nice kind vibe! I will definitely go back there again. Google need to change and correct the address they have showing they’re on 1708 Ocean Park. Their correct address is on 1430 Santa Monica Blvd, Santa Monica, CA 90404”

“TLDR: Kevin, Ruben, & Meg set the standard to be beat in customer service and professionalism.

After being with them for 30 years for cellular, I had decided months ago to leave AT&T.

I went in late on a Friday afternoon on a beautiful day, thinking it'd be quick and easy.

It was not quick. It was, however, exceptional.

I was greeted immediately by Ruben, who let me know from the get that it'd be about 20 minutes before someone could sit with me. He asked what I was in for and got me on the list. He looped back prepping me for what I needed so I could be ready when it was time. I logged into my ATT account and took screenshots of my statements, account, and plan details.

Kevin was the guy assigned to work with me. I was clear about what I wanted, he was clear about T-Mobiles offering, and we were off to a good start. But then, we were met with challenges at every step of the way. AT&T did not make it easy for me to transfer. From getting the release PIN to porting the account over, we ran into hiccups and delays. Throughout the ENTIRE process Kevin was calm, patient, and unphased. A true professional. Ruben stopped in from time to time to check on us both as we progressed. I was astounded by Ruben's attentiveness on the floor, checking in with customers in progress as well as those walking in the door, consistently until his shift ended. They had a full house, and no one sat for more than two minutes without a hello.

In the final stretch, I asked Kevin when his shift was up, He assured me we'd be done before the top of the hour. Turned out, AT&T had given me an account number that did not match on the back end in order to port the number over to the new carrier. We took it straight off of my invoice, it failed, Kevin and I contacted AT&T via the app to confirm, they confirmed, Kevin had to escalate up through T-Mobile to three-way patch a conversation with AT&T to get the correct account number - which was not, by the way, the account number I had on my invoice OR in the app. (SHADY!)

All to say, Kevin's patience and professionalism all the way through our THREE HOURS together was unwavering. I walked in nervous about a carrier switch, I walked out converted to T-Mobile without one single regret.

On the way out, I was able to thank Meg who was on the floor and had supported us through the entire fiasco.

Wow, T-Mobile, if Kevin, Ruben, & Meg represent the quality you offer in service, they are bar none.

Thank you to the T-Mobile Santa Monica team for one hell of a first experience with a new carrier that has me never looking back.”

“Came here for my aftermarket car alarm and OEM ignition issues based on all the good reviews.

JR and Sam communicated thoroughly; were honest, friendly, and transparent; and troubleshot a very complex issue that even my skilled mechanic in Ktown chose to bypass, due to requiring high-level electrical expertise and being a pain in the ass and time consuming to fix.

JR’s mechanics fixed my issues skillfully in relatively short amount of time, charged me an extremely reasonable labor rate, and explained clearly the actual issue with my car, versus everyone else’s conjecture. I got my car back yesterday, and it runs like a dream. It’s never hummed this well since leaving the Galpin lot.

Precision really knows their stuff, and they have the decades of expertise to back it. And they didn’t rip me off or charge insane labor rates, the way Westside car shops sometimes can. They have integrity, 1,000%.

Can’t recommend them enough. I hope they stay in business until they retire.

It’s best to call ahead to book an appointment. Their entrance is located in an alley off of Pico, near Lincoln.”

“I just got home from an exceptional customer experience at the Santa Monica T mobile store on Wilshire Blvd. I highly recommend this store for its friendly and very knowledgeable staff.
In addition, they pay close attention to customers’ phone issues and questions.
I had exceptional service from Edwin and Ruben. Ask for them when you shop here.”

“Had a great experience buying my new TV and mount and getting it installed. Would definitely contact Tan for my next TV. Very competitive price. Great follow through. I highly recommend.”

“The staff at this Apple Store is great. I broke my phone and they replaced it immediately. I also followed this workshop, and the teacher was extremely friendly and professional”

“Ive only had excellent experiences in this target. The cashier Jasmine deserves a special shout out of recognition for her uncanny ability to perform the duties of three cashiers because no one else works there, apparently. I almost gave them three stars because they never have OxiClean detergent but today they did”

“This 7-Eleven is quite clean and well-maintained. The store is spacious, making it easy to find everything you need. The products also seem fresh, which is a big plus. Overall, a great location to stop by!”

“A decent 7-Eleven store, staff are friendly and polite. I saw in reviews mentioning homelessness around the store.. it is not all the time and that bad… sometimes very later at night and super early in the morning you see that most… but I guess it is the matter in most 7-Eleven stores .. overall the store itself is fine”

“This store is within walking distance from my home so I drop in often. The parking can be tight but there are free options if you look around a bit. The staff here is friendly, helpful and are beautiful people. The store is clean, the pharmacy works smoothly and the lines at any checkout are quick. Decent prices and rarely out of stock. I appreciate this location.”

“Lost service on my phone and came in for support.

Chance and James troubleshooted the complex issue with a positive attitude.

Thanks so much!”

“First time in this 7 eleven and I left with a smile. THANK YOU MALAR for being so kind. She was so nice it made me want to cry from joy. KINDNESS IS EVERYTHING IN THIS WORLD THANK YOU ?”