Verizon's Santa Monica store offers exceptional customer service and a welcoming atmosphere. Customers appreciate the staff's dedication, with team members like Lawrence, Christian, and Katelyn going above and beyond to assist with phone setups, technical issues, and promotions. The store is recognized as the only actual Verizon location in the area, standing out from third-party stores. Many reviews highlight the helpfulness and professionalism of the staff, including Noah, who took extra time to resolve a customer's technical problem. The store provides convenient options for online orders, including in-store pickup, free 2-day shipping, and same-day delivery where available. Overall, this Verizon location is highly recommended for its knowledgeable staff and excellent service.
I had an excellent experience at the Verizon store at 2530 Wilshire Blvd, Santa Monica, CA 90403, thanks to an outstanding tech Jordan who went above and beyond to help me with my Samsung phone. She was extremely knowledgeable, patient, and professional. She took the time to customize my Samsung exactly the way I wanted... read full comment
August 2026
Friendly staff! Unable to help at a high level for a business account!
June 2026
Thank you to Marquis at the Wilshire Verizon store in Santa Monica. He was top notch!!
