CVS Health is conducting coronavirus testing (COVID-19) in select states. Tests are limited to eligible individuals, with minors under 16 requiring adult accompaniment. The company offers lab testing and rapid testing, though high demand may cause lab delays. The experiences reported at this CVS location vary. While some customers have encountered staff with a lack of social skills, others have praised the evening/night crew as "some of the better people" they've ever met. One employee, Melky, was described as "absolutely amazing" - very kind and helpful. Similarly, Sadie in the pharmacy received exceptional reviews for her customer service, going "above and beyond" to assist customers. Regarding the pharmacy, most customers have appreciated the service, with one individual expressing gratitude for the considerate and helpful staff after transferring their prescriptions from Walgreens. However, one customer reported an incident with an older white male pharmacist who became "really defensive" when they asked about a prescription that wasn't ready yet, which the customer felt was a "miscommunication" and not appreciated. Overall, this CVS location seems to have a mix of experiences, with some standout employees providing excellent service, while others may struggle with customer interactions. The pharmacy, in particular, has received positive feedback, though one isolated incident of poor customer service was noted.
Service has been great to me everytime I enter the store CVS on 4th. Street in Santa Rosa. Workers are great and Mike is very Helpful as well as all the workers that work at this CVS. It's Clean and workers greet you when entering this CVS. Michael is always very kind and Helpful.
November 2025
The store was super clean and I found what I needed. I was able to use three coupons, which was really nice.
November 2025
Team members are very thoughtful helpful and courteous
