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October 2023 by Ken W.
Need service on our Acura while on the road last week. The service at this Acura location was excellent. Dave (service manager) was helpful, communicated well and answered all of our questions with straight answers. I wish they were closer to where I live.
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October 2023 by Jacquilyn Schieber
The first time I brought my Acura in for Service went very well. The second time, I came in for a service and recall fix was disappointing. The service department did not give me the certificate of proof that the work had been done and I could not register the vehicle without the certificate. I had to drive to the lot and pick it up. No apology for not having given it to me at the time.Then one morning my windshield wipers went crazy and I scheduled an appointment to have them repaired. They informed me that one had to be replaced as it had broken and the other there was a problem with the mechanism. They told me they would order the parts and let me know. When I heard nothing for a week I called, the young woman could not find the order and stated she would call me back. She did not call me back. Three days later I called to find out what was happening. I was told by a young man they had no record but he would call me back. Several hours later another gentleman called and informed me that the parts needed were on backorder and they had no idea when they would arrive.I contacted another repair shop and they stated they would be happy to check it for me. They looked at it and brought it back to me stating, there was no broken wiper and the mechanism simply had a loose bolt. They repaired it for me on the spot. What the???
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October 2023 by Frankie Lucchesi
Worst place I’ve ever been. Don’t care about their customers. I was almost in a car accident and the part that would have prevented it is on back order and it’s been months. Do not buy an ACURA until you ask them about parts and the fact that some of the parts are on back order for 2 years. It can be the best car but without functioning parts it’s junk. Don’t risk your life, they won’t even give you a loner car because they only have “2” and I’ve been waiting for it to be available for the last 2 months. I wish I knew that they care more for possible customers than existing customers. A dealership who cares would take the part from one of their existing vehicles and put it into the car of the customer who paid 80k for their car only a year ago rather then keeping that part for a possible new customer who might or might not make the purchase.
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September 2023 by Sandeep Jassi
I don't want leave this but .unfortunately very sad .if you guys have any change in your car just make sure take out otherwise they will take it I was there for recall and my car have a $40 quarter and few single $ bill when I was at home just empty bag and I called them they said manager ll call u but no buddy even ask me what happenedits very shamefull for luxury car service department be careful
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July 2023 by Ciera Gray-Hart
Took my car in for a tune-up and had an excellent experience at Hansel Acura! It was around a 90-minute wait for my car to be serviced. David at the service desk graciously offered to call an Uber while I waited. Complimentary car wash with tune-up was much appreciated! Thank you Acura, and David for great service!
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February 2023 by Greyson L.
I was with my mother to help her buy a used vehicle. Our saleswoman was Isa and she was very pleasant, polite, and only showed us what we were looking for. Because of that, my mother found the perfect vehicle. She made the buying experience very nice. Thank you Isa and the Acura team.
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December 2022 by My Email
Undervalued my clean trade-in by 5k compared to clearly defined blue book trade in value, and lied about what dealerships were going to receive the exact car I wanted because they don't do dealer trades with the San Francisco location. Figured out San Francisco was getting the exact one I asked about the second I got back into my car to leave. I was kind enough to nicely let the salesman know via text that I had purchased elsewhere. Based on his response, I wish I had ghosted him instead. Poor experience.
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December 2022 by Kaitlyn Trujillo
The team at Hansel Acura made my first car buying experience amazing! Ken, Isamar and Andy were incredibly helpful and had everything prepared and ready to go when we arrived from out of town. They made the process quick and easy. I couldn't recommend this dealership more!
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December 2022 by Humberto Flores
Went in to get a Acura mdx I test drove it and everything went smooth. Then we got to the paper work and I asked the sales person if she could run my credit just with the bank I bank with. She said of course. Several minutes later and the financing lady comes in and recommends me to "get a better job". Super unprofessional shortly after that I find out they ran my credit with different banks, never coming back rude people and unnecessary comments. She also looked as if she did not want to be there.
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December 2022 by Kelly N.
Undervalued my 8k mile trade-in by 5k compared to clearly defined blue book trade in value, and lied about what dealerships were going to receive the exact car I wanted because they don't do dealer trades with the San Francisco location. Figured out San Francisco was getting the exact one I asked about the second I got back into my car to leave. I was kind enough to nicely let the salesman know via text that I had purchased elsewhere. Based on his response, I wish I had ghosted him instead.
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November 2022 by Morning Mist
Michelle Sanchez and her manager went above and beyond on a 2021 Acura RDX purchase we made. I couldn't recommend Hansel more, absolutely customer first care and even gave us a free dinner on top of the best service I've ever received from a dealership in a long time. A true breath of fresh air and I'm proud to know an establishment this well managed and customer caring exists locally to me and my family. A NOW lifetime member of the Hansel customer group. From the bottom of my heart, Thank you Hansel!. -David
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October 2022 by Martin C.
@ Diana B. It was not a misunderstanding. David also said he would give me the mats for my car. That he was a man of his word. And I haven't received any notifications from the parts department. I'm sorry but how would you feel if you where me.
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October 2022 by Jake Nelson
I got a PPI done here and it was through and had a great experience. Highly recommend.
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October 2022 by Paul W.
The sales department was somewhat arrogant, like they were doing you a favor. Too bad as I liked the cars
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September 2022 by Maree Johnson
Great hospitality, wonderful experience! Icame in wanting a specific suv and left with the exact suv that I came in for. I was assisted by Isamar and Andy which was extremely nice and helpful throughout the entireprocess which made my trip to Acura well worth it. If you're looking for a new vehicle I highly recommend going to the Acura on Corby Ave in Santa Rosa, you won't regret it!
