-
October 2025 by Bob Wise
No one was at the desk when I arrived. When they finally showed up they had no car for me. Waited almost 90 minutes and when I finally received a car it had no fuel. First thing I had to do was to stop and buy gas. Be very wary of renting from Hertz in Santa Rosa.
-
September 2025 by Ed Yearout
Hertz guy found me a ride when Expedia messed up my reservation- Christopher is a lifesaver - thank you Hertz/Thrifty
-
September 2025 by Rick Ruiz
Don’t use them
-
September 2024 by Neil M
Very easy and fast to get checked in, the car was clean, and it took like 3 minutes to walk to the car. Very nice, competent staff.
-
August 2024 by Liz Vargas
Unprofessional behavior over the phone. I just called to get regional manager for Santa Rosa. Talked over me and hung up. Hertz locations in santa rosa have no manners. Young lady on the phone should not be hanging 2x up on customers and refuse to help. I use to be a frequent customer but Enterprise would never do this to customers. Do not use hertz in Sonoma. You're asking for trouble. Zero customer service.
-
August 2024 by Kartik Murthy
Clown show of a location. Don't have cars if you have a reservation even with presidential status and the staff is pretty rude.
-
August 2024 by Ankita Goyal
We have been using hertz for a while and have presidential status and we have never been treated so horribly. Not only did they have no cars despite our reservation, the two people at the counter were vague, rude and offered so help or compassion while we were stranded at the airport with an infant. One of them just smirked at us the whole time. Absolutely appalled.
-
August 2024 by Matteo Signorino
I interacted with a Hertz Santa Rosa employee during our flight connection delay, informing him that we would be late to the rental counter. He was extremely helpful and instructive. He assured me that he would keep an eye on flight, and hold the car for us, which he did. The employee at the counter was very welcoming when we arrived, and when we returned the car. Customer service was exemplary from start to finish. The car was clean and perfect for our travel needs for the extended weekend.
-
July 2024 by John Mc
I am a fairly frequent Hertz customer, President's Circle member, and generally have been happy with the service given by other Hertz locations. Anyway, I booked a vehicle a month in advance for a weekend trip to wine country but when I approached the counter at the Santa Rosa airport to pick up my keys I was told there were no vehicles available, None. It wasn't a matter of being too late or early. I arrived at my reserved time, no apologies, just we have no vehicles, deal with it. They could put me on the waiting list but had no idea when or if a vehicle would be available. Awesome start to our weekend! Luckily next door at Ace Rental they had an oversized, gas-guzzling boat of an SUV available for about $150 more than my reservation with Hertz. It was the only vehicle remaining, so I took it. Walked to the Ace lot and found the lone car in the area, however next lot over was the Hertz lot with 5 vehicles parked! (Pic attached). Whether it's laziness or incompetence someone at the corporate level really needs to look at this location.
-
July 2024 by Christopher Styles
Warning:
If you want to be stuck high and dry, use Hertz!!
Worst rental experience Ever..
Our family of 5 Made a specific reservation for Sonoma Airport Pickup -knowing our flight arrived @450 pm. The Hertz system still defaulted the reservation to in town Santa Rosa location, which is of course closed at 5pm.
Not only did not we not get a vehicle at airport per request, We were not able to pick one up at their Santa Rosa location either; in fact the following morning they informed us they would not honor the reservation!
As well as we received the most disgusting attitude and lack of any customer service or empathy from "Rachel" the shift manager. She was just disgusting from our treatment to the actual way she carried herself and dismissed Hertz responsibilities to hold a reservation.
Oh and Now I have to attempt to get my refund from the car insurance too!!
-
June 2024 by Tyler Fredinburg
Booked car rental for same day with a same day return to kill time and sightsee, showed up and car not available. The counter agent said oh you’re the reservation that booked online and offered an explorer upgrade for $75 which was about what I paid for the 5 hour reservation. A phone call after the reservation would have been appreciated as we checked out of the hotel and had our bags and a box of wine and about 6-7 hours until our flight left. We are presidents circle members so even that isn’t safe.
-
May 2024 by Lindsey Mo
Excellent service from John and this location. Every time I called, I was able to get in touch with someone at the local branch right away. They had my car delivered to the private side of the airport and were great when I needs to make last minute changes. Car price was reasonable and it was very clean.
-
March 2024 by James Derrickson
Rental desk closes at 6:00pm and they refuse to leave cars for after hours pickup although flights continue to land at Charles Schulz for hours after the desk closes. When I asked if they could make an exception and have a desk attendant available at 8:30pm, I was told to "get an Uber" to my hotel, which was 20 miles down the road in Petaluma. This makes me want to drop my Gold membership with Hertz.
-
January 2024 by Kimberly Farha
I rented a Kia Soul.Great gas mileage.Great running car.Plenty of room for luggage
-
November 2023 by Saamon Legoski
Terrible customer service!!! Pretty much what everyone else is saying!!!
