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December 2023 by Sistah S.
We've been happy with our Sealy Tempur bed, for the most part, this last year and a half. The remotes to the base are way too touchy and accidentally get hit often. Sometimes they get locked and it's frustrating to figure that out. Today, our foot base got stuck bent upwards; I called Matress Firm and the woman who answered the phone gave me the wrong number for the remote company. Then I called back and she was extremely rude and said she couldn't help us past that. Then she mentions to look at the manual, which she did not suggest before (yes, common sense dictates to that but we under stress, as my father just got out of surgery). Long story short, the mattress is good, the base and remote are not great, and the service leads much more to be desired.
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December 2023 by Emma Y.
Excellent customer service from Nicholas Gutierrez! Showed me lots of different mattresses to fit my needs with a friendly and warm welcoming attitude. He is an amazing asset to the store and knowledgeable of the products.
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November 2023 by ScoobyFreakinDoo
Thanks to Merrick, my wife and I had a great experience. Definitely recommend this Mattress Firm to anyone who needs a new mattress and looking for some insight on what to choose. They made the whole process feel like a breeze. Happy holidays to the team!
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November 2023 by Bailey P
Due to a change in my circumstances, I needed to change out my 9 inch high box spring so that I could get in and out of my bed. I called our local store on Santa Rosa Ave. and talked with a customer service agent who understood my circumstances. She first let me know that my new box spring could be delivered the next day which was incredibly important. Then she found an excellent price for a new low box spring. I couldn’t be happier by calling Mattress Firm.
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November 2023 by Steven Pride
Merrick was really helpful and friendly. He guided us to the right mattress, and was all of knowledgable, polite and humorous. A delight selecting a mattress with Merrick at the Mattress Firm showroom on Santa Rosa Avenue. I highly recommend.
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September 2023 by Marian Stier
I had not purchased a new mattress in a very long time so didn't have a clue what I needed. Tins was very helpful and patient. It was a comfortable experience.
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September 2023 by Ann Ellsworth
I am a repeat customer and I am always satisfied with the service and products I have received from mattress firm.Merrick was instrumental in my recent cal-king mattress purchase. His knowledge and excellent customer service has set the bar for mattress companies. I highly recommend giving Merrick a call on your next mattress purchase. Experience the best!
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September 2023 by Nelle churchill
Tina and Merrick were so helpful in helping me pick out the right mattress. ☺️Tina listened to my needs for trying to figure out how to find a mattress that worked for 2 different body types, and Merrick helped us find a pre-owned mattress of the model we were looking for.Great customer service and buying experience. Thank you!
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September 2023 by Chrystal Arroyo
Merrick was such an amazing sleep specialist he helped us pick out the perfect Temper pedic pro adapt medium hybrid mattress along with the Temper ergo pro smart adjustable base along with two Temper breeze pro pillows along with the Temper protect breeze mattress protector along with the Temper luxe Egyptian cotton sheet set he was very professional and friendly and he didn't try to pressure sell us at all. My husband and I are very satisfied with our purchase and amazing customer service.
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August 2023 by Patti
My mother and I walked into Mattress Firm about 10:30 today. We worked with Nathan and he spent an hour with us to help select the right bed for my mom. He was super accommodating to my mom seeing that she couldn't stand too long and needed a chair which he carried around whenever we moved to look at a different bed.We got great information and left with some details to iron out at home to make sure we were getting the right bed for her.We left very satisfied with the product and his service.
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August 2023 by Lynda Lyle
Sonja was great helping us choose a mattress. No pushy sales, just informative. Store is clean and has a nice selection of beds to try. Needed bed delivered to our sons new home in another town for us to use when visiting him and there was no problem.
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August 2023 by Nexo Media
Sonia was the best! She asked all the right questions and made the awesome recommendation to have a great night sleep! I mean things we didn’t even think about! Didn’t push us for a price or brand rather made sure we would take what would be best. This is great work! Ask for Sonia for your next mattress, you will sleep better! Literally ???
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August 2023 by Ann E.
Mattress shopping is never easy. I am a repeat customer with Mattress Firm because they warranty their products and provide excellent customer service. Thank you MERRICK, for going above and beyond in helping me with my current mattress purchase. You set the bar for customer service at the store end. I look forward to sleeping on my new mattress!
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August 2023 by Anne Marie P.
We had an awesome experience with Gregg, our service rep, but when it came time for delivery of our new bed, they told us they couldn't take our old adjustable base, even though we had paperwork saying they'd remove our old mattress and adjustable base. We waited 6 weeks for our new bed. We were excited. To have it in the truck, right in front of our house, and then not be able to get it SUCKS. We're extremely disappointed.
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July 2023 by Anne Marie Petty
We went in just to price a new adjustable bed base for our existing queen bed, but we walked out with a brand-new Purple split king adjustable bed! GREG was amazing! So friendly, so easy-going, so customer-focused. I wish everyone in retail sales was like him! Really just a wonderful experience!
